Backoffice Quality Control Specialist

The Quality Control Specialist is responsible for call screening and preparing specialized reports for the internal needs of other departments to determine the quality of the company’s services.

Responsibilities:

  • To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service;
  • To perform quality tests;
  • To identify workflow issues;
  • To handle a scope of audio materials;
  • To make reports on the quality of customer service;
  • To work in databases;
  • To analyze data and reports to determine error trends.

Requirements:

  • Medium English knowledge;
  • PC knowledge;
  • Responsibility;
  • Self-motivation;
  • Attentive to details;
  • Full-time from office.

Compensation: $450 NET + Bonus

HR Business Partner

Responsibilities:

  • Plan and design onboarding and induction programs to ensure that new hires experience a smooth onboarding to their roles and get a warm welcome. 
  • Develop and maintain HR policies and procedures as required; ensuring compliance with local & international regulations and standards. 
  • Partner with senior business managers to develop and implement Employee Relations and Engagement best practices and programs. 
  • Provide insights on market trends and opportunities to enhance employee experience. 
  • Handle employee complaints, managing grievance and disciplinary procedures; in addition to facilitating counseling in conjunction with other stakeholders. 
  • Investigate and resolve complex or critical employee relations issues in a timely and effective manner. 
  • Collate and analyze employee feedback across all levels on a regular basis and develop recommendations and strategies to generate more positive outcomes. 
  • Assist with the development and implementation of diversity, equity and inclusion programs 
  • Serve as the point of contact on fundamental HR issues and questions 
  • Maintain and execute employee reward and recognition programs 
  • Support in running the operational cycle of the annual performance management system to ensure that the process is adhered to all levels as per the HR policies and procedures. 
  • Show leadership and an attitude that will take the recruiting team to another level. 
  • Take initiative in implementing all facets of HR functions, including, but not limited to: HR Branding, Onboarding, Adaptation. 
  • Create and sustain an atmosphere of collaboration, personal growth and initiative. 
  • Report to the HR Director and provide decision support through HR metrics. 

Requirements:

  • Bachelor’s degree in business, human resources, or a related field, additional HR education and certification will be a plus. 
  • Minimum 8 years of HR experience, 3 years of which in a similar HR role; in a BPO industry. 
  • Demonstrable experience in developing and executing programs that measurably impact positive employee relations 
  • High proficiency in English  (oral and written). 
  • Proficient in MS Office; knowledge of SAP Success Factor is a plus. 
  • High sense of ownership, customer orientation and adaptive to change. 
  • Strong Business Acumen. 
  • Outstanding organizational and time-management abilities. 
  • Excellent communication and influencing skills; with the ability to build rapport at all levels 
  • Ability to think “out-of-the-box” with proven business cases. 
  • Strategic mindset. 
  • Proactiveness and responsibility. 
  • Strong problem-solving skills. 

Compensation:

very competitive package.

Graphic Designer

We are looking for the Graphic Designer who will be primarily responsible for delivering a high volume of corporate branded graphic design requests. The right fit for this role will have a portfolio demonstrating ability to create clear graphic communications, have the ability to receive a creative request and execute the request successfully, have a strong preference to work collaboratively and be part of a team. Our ideal candidate will have expert knowledge of current design software and skilled with every step of the design process from concept to the final deliverable. The successful candidate will have a thorough understanding of branding and marketing, with the ability to vary style and layouts depending on the project. 

Main responsibilities

  • Design corporate identity of company, visual products for print and office needs
  • Create visual graphics for socials and communication channels
  • Sketch video presentation story boards
  • Support motion designers in creating visual graphic and small illustrations
  • Design presentations and create infographics
  • Stay on top of industry trends in graphic design and generate ideas for new visual content

Requirements

  • 3+ years of proven experience with graphic design, strong portfolio
  • Photoshop, Adobe Illustrator knowledge
  • Knowledge of composition, color theory, typography, layout and grid
  • Ability to communicate well in English
  • Ability to work under pressure and take a flexible approach to service delivery 
  • A high degree of time management and organizational skills
  • Capacity to prioritize
  • Ability to plan and monitor progress with excellent attention to details
  • Ability to present and argue design solutions with colleagues from different levels
  • Persistence in relation to difficult projects and challenging situations
  • Creative approach to problem solving

Will be considered as an advantage

  • Sketch video presentation story boards. 

If this is the role for you, send us your CV and please include the link to your portfolio. 

Compensation: starting from 2000 EUR gross

Onboarding Specialist

As an HR Onboarding Specialist, you are responsible for guiding the new hires with onboarding from the very first day of the job. You are also responsible for collecting all the required documents from the new joiner.

Responsibilities

  • You should know in and out of the Human Resources Management and Onboarding process.
  • You will be helping the new hire to get adjusted to the new work environment.
  • You will be developing new policies for the company and updating the old policies.
  • You should be preparing onboarding kits for the new employee.
  • Answering all the queries of the new employees is a necessary task.
  • Introducing new employees to the team members.
  • You should possess strong knowledge and understanding of labor legislation and various HR practices.
  • You should possess extraordinary communication skills with a presentable personality.
  • You should also possess excellent time management skills and the ability to manage tasks in an effective and efficient manner.
  • Ensuring a smooth new hire process for new and existing candidates.
  • Reviewing and validating all incoming documents. Accurately classifying, filing, distributing and entering the documents into the database according to established procedures.
  • Monitoring the progress of onboarding and acting as the main contact for all issues related to documentation management.
  • Continuously provide professional assistance for each new onboarding requirement.
  • Ensure that all required onboarding paperwork is complete and filed.
  • Contacting the technical team for arranging hardware and software for the new employee
  • Staying up to date with innovative and creative ways of onboarding new employees.

Requirements

  • Bachelor’s degree in Human Resources Management or a related field.
  • Working experience as an Onboarding Specialist or a similar role in the Human Resources Department.
  • Strong experience working with Applicant Tracking Systems and Employee Onboarding Softwares.
  • Demonstrate great time management skills.
  • Ability to maintain sensitive and confidential information.
  • Great understanding of HR practices and procedures.
  • Excellent verbal and written communication skills.
  • Good team management skills.
  • Strong understanding of full life cycle recruiting for HR business.
  • Great interpersonal skills.
  • Strong organizational skills.
  • Ability to work in a team or individually as and when required.
  • Ability to manage and handle multiple tasks.
  • Outstanding problem-solving skills.
  • Exceptional attention to detail.
  • Strong decision-making skills.

Office Manager / Secretary

Innovative Travel Solutions (ITS) unites ambitious and highly motivated travel and sales professionals providing five-star level services to an international client base.
ITS is a part of Trevolution Group, that is selling over 60,000 air tickets and package holidays every month, having direct distribution contracts with 60+ airlines, uniting 4,000 employees globally.    

It’s your time to be more, achieve more and earn more!
Join our team and jumpstart your career to grow professionally and personally. 

Responsibilities:

  • Greet and monitor reception traffic (staff, visitors, vendors) 
  • Coordinate vendors and facilities management; 
  • Ensure a tidy and pleasant work environment 
  • Order office supplies & snacks; 
  • Develop and maintain office operations and procedures, in cooperation with the accounting and HR teams; 
  • Participate in the employee onboarding process from the organizational side; 
  • Assist in preparing different HR & PR organized activities; 
  • Manage and coordinate the flow of information exchange in the company (coordination of correspondence, verbal information and phone calls); 
  • Help management and HR with other daily tasks when necessary; 
  • Be the go-to person in the office and provide support to employees. 

Requirements:

  • Fluent in English and Latvian, Russian language will be a plus; 
  • To be a social person with good communication skills; 
  • Have good computer skills; 
  • Be able to multitask and effectively set priorities; 
  • Be a problem solver with a can-do attitude;
  • Ability to show initiative and suggest improvements.

Compensation: 1150 EUR gross after the probation period

Senior Node.js Developer / Tech Lead

Trevolution Group focuses on agency sales of air tickets and travel services to both retail and corporate clients, and it now sells over 50,000 air tickets and package holidays every month and is the seventh-largest consolidator in the US. 

With our fast-growing business projects, we are looking for experienced developers to join one of our nine highly skilled teams. 

We can offer you a project that matches your interests: a back-end for an online reservation system, CRM with complex business logic, an accounting/anti-fraud system, or payment processing; simply let us know what you feel most comfortable working with. 

This is the ideal role for a BE development professional who is looking for the job with the value context and possibility to see the impact of his/ her daily duty. 

Requirements

  • Proficient with Node.js and TypeScript, ES6
  • Experience with Nest.js
  • Experience with relational and document-oriented databases
  • Knowledge of Kubernetes and Docker

 Considered as an advantage

  • Proficiency with cloud services
  • Team leading experience

Compensation: starting point for this position is not less than 3500 EUR gross

Talent Acquisition Manager

Responsibilities:

  • Lead and monitor the full life cycle of the talent acquisition process for a wide range of positions. (Using SAP Success Factors).
  • Forecast hiring needs based on business growth plans and develop the annual manpower plan.
  • Prepare and maintain the recruitment annual budget.
  • Develop innovative sourcing strategies and techniques to achieve qualitative staffing and satisfy company’s hiring appetite.
  • Create and support advertising campaigns, including, but not limited to online job-boards, social media, job fairs, university collaboration.
  • Participate in and host recruitment events to drive awareness of our company.
  • Develop a network of potential future hires (e.g., past applicants and referred candidates).
  • Oversee and improve all stages of candidate experience (including application, interviews and communication).
  • Measure key recruitment metrics, such as, hiring source and SLAs, etc.
  • Manage our external partnerships with the HR software vendors (TestGorilla, etc.)
  • Establish partnerships with hiring managers and provide full guidance to follow best practices in all stages of the talent acquisition life cycle.
  • Partner with business managers to create job descriptions for various positions and develop job designs accordingly to ensure fulfilling the organization’s objectives and employees’ satisfaction.
  • Show leadership and an attitude that will take the recruiting team to another level.
  • Take initiative in implementing all facets of HR functions, including, but not limited to: HR Branding, Onboarding, Adaptation.
  • Create and sustain an atmosphere of collaboration, personal growth and initiative.
  • Report to the HR Director and provide decision support through HR metrics.

Requirements:

  • Bachelor’s degree in Business Administration, Human Resources, or related field required.
  • Minimum 8 years of HR experience, 3 years of which in a similar HR role; preferable in a BPO industry
  • Fluent English (oral and written).
  • Proficient with Microsoft Office Suite.
  • Strong Communication Skills (both verbal and written) and presentation skills.
  • Excellent organizational and planning skills.
  • Business Acumen driven.
  • Strong Leadership Skills.
  • Strong Analytical Skills.
  • Strong Problem-Solving skills.
  • Ability to think “out-of-the-box” with proven business cases.
  • Strategic mindset.
  • Pro activeness and responsibility.
  • Self-motivation.

Compensation:

very competitive package.

Personnel and Payroll Manager

Responsibilities:

  • Responsible for all Personnel activities and dealing with government authorities.
  • Develop and maintain Personnel policy and procedure; in addition to introducing continuous improvement to the Personnel workflow process.
  • Manage all new hires related procedures and documents completion; e.g issuing employment contracts, processing social insurance forms and labor letters, opening bank accounts and issuing ID cards.
  • Create and maintain employee personnel files in adherence to the labor office requirements.
  • Ensure employee information and changes in employment status is up to date in the HR internal system (SAP Success Factor).
  • Administer all contract renewals and termination procedures.
  • Ensure the documentation of all related actions such as penalties, deductions, transfers, promotions…. etc.
  • Administer benefit programs such as health insurance program, social insurance and other benefits.
  • Control the vacation system and track the vacation balance of all employees; take necessary actions accordingly
  • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, attrition, absenteeism rates …. etc.
  • Stay up-to-date and comply with changes in labor legislation and social insurance.
  • Respond to employees’ requests; including issuing documents/letters such as HR letter, experience letter …. etc.
  • Ensures accurate and timely processing of payroll monthly updates and transactions; . including new hires, terminations, deductions, allowances…etc.
  • Show leadership and an attitude that will take the Personnel team to another level.
  • Create and sustain an atmosphere of collaboration, personal growth and initiative.
  • Report to the HR Director and provide decision support through HR metrics.
  • Performs other duties as assigned.

Requirements:

  • Bachelor’s degree in Accounting, Business Administration, Human Resources, or related field required.
  • Minimum 8 years of HR experience, 3 years of which in a similar HR role; preferable in a BPO industry.
  • Proficiency in English and Arabic (oral and written).
  • Proficient in MS Office; knowledge of SAP Success Factor is a plus.
  • Solid understanding of labor laws and disciplinary procedures.
  • Strong knowledge of tax, wage laws and payroll procedure.
  • High sense of ownership and customer orientation.
  • Outstanding organizational and time-management abilities
  • Good communication and interpersonal skills
  • Strong attention to detail and problem-solving skills.

Compensation:

very competitive package.

Golang Developer

Trevolution Group focuses on agency sales of air tickets and travel services to both retail and corporate clients, and it now sells over 50,000 air tickets and package holidays every month and is the seventh-largest consolidator in the US. 

With our fast-growing business projects, we are looking for experienced developers to join one of our nine highly skilled teams. 

We can offer you a project that matches your interests: a back-end for an online reservation system, CRM with complex business logic, an accounting/anti-fraud system, or payment processing; simply let us know what you feel most comfortable working with. 

This is the ideal role for a BE development professional who is looking for the job with the value context and possibility to see the impact of his/ her daily duty. 

Requirements

  • At least 3 years of work experience with GoLang and PHP
  • Good understanding of OOP and design patterns
  • Experience with Redis and MySQL/MariaDB/PostgreSQL
  • Background in web-development
  • Understanding of server-side and Linux

Considered as an advantage

  • Experience with CI/CD tools and Cloud platforms
  • Experience with Kubernetes and Docker

Compensation: starting point for this position is not less than 3500 gross

Senior PHP Developer (Trevolution)

Trevolution Group focuses on agency sales of air tickets and travel services to both retail and corporate clients, and it now sells over 50,000 air tickets and package holidays every month and is the seventh-largest consolidator in the US. This is the ideal role for a BE development professional who is looking for the job with the value context and possibility to see the impact of his/ her daily duty. 

With our fast-growing business projects, we are looking for experienced developers to join one of our nine highly skilled teams. 

We can offer you a project that matches your interests: a back-end for an online reservation system, CRM with complex business logic, an accounting/anti-fraud system, or payment processing; simply let us know what you feel most comfortable working with. 

This is the ideal role for a BE development professional who is looking for the job with the value context and possibility to see the impact of his/ her daily duty. 

Requirements

  • Experience with PHP, Symfony
  • Good understanding of OOP and design patterns
  • Experience with SQL, Memcached or Redis
  • Background in web-development
  • Understanding of server-side and Linux

Considered as an advantage

  • Experience with CI/CD tools and Cloud platforms
  • Proficiency with MariaDB or MongoDB
  • Experience with Kubernetes and Docker

Compensation: starting point for this position not less than 3500 EUR gross