The Philippines Archives

Training Manager

Our friendly, energetic and ambitious team is currently looking for a key member, Cebu Training Manager (Senior Level), to play an integral part in the development of our existing facility and to set a new benchmark on the market.

DYNINNO Philippines is a part of an international DYNINNO Group of companies, that has active facilities in India, Colombia, Egypt, Latvia, and Moldova. We are using cutting-edge technologies to excel in our Data Processing, FinTech, and IT business divisions. DYNINNO Philippines has started its operations in the Philippines in 2012 and has rapidly grown to 1500 employees across locations in Manila and Cebu with plans to grow our team to over 2000 employees in 2023.

Our associates are the driving force of our business. We coach our employees in the latest Sales and Customer Service techniques and teach them how to use our unique tools that make us leaders in the industry.

As the Training Manager you will be responsible for providing direction and expertise in the areas of training and development, and overall organizational learning. This individual is responsible for identifying the training needs of the workforce, and for developing, implementing, and evaluating training and development programs that support overall business strategy.

Responsibilities:

Develop and implement training programs in support of the strategic plan including Basic Training, Leadership, and other training subjects as required.
Provide expertise in training and development design and delivery by completing needs analysis activities, developing learning objectives, overall course content, exercises, supports, manuals and learning aids and evaluation tools, including online training.
Partner with Operations in identifying training needs and research/recommends training and development programs and activities that are in-line with the overall needs.
Develop and deliver high-quality staff training and development programs to employees based on generally accepted principles of adult learning.
Responsible and accountable for implementing measurement tools and processes ensuring participant and department feedback is documented and evaluated.
Maintain accurate and detailed training records and provide participants with feedback opportunities.
Manage the Organization Development Program or System and ensure end users are trained, and information is tracked accurately and updated.
Promote teamwork, cooperation, and effective communication within the Training & Development Group and Company.
Maintain up-to-date knowledge of best practices and industry trends as it relates to areas of responsibility.
Perform other duties to support the human resources team and other areas aligned with areas of responsibility.

Short-term goals:

To get familiar with the structure and workflow of the Company.
To take over the Company’s current Training and Development Team in Cebu location.
In close collaboration with our Global Training team, to set up the standards, guidelines, and processes for continuous development.

Requirements:

Excellent communication skills.
Organizational Development background is a must.
Preferably background and experience in Digital Marketing is an advantage.
Experience in leading a team of Trainers/L&D Specialists.
Preferred degree in Education, Business Management, or any related field.
At least 5 years of experience in Training & Development.
At least 3 years of experience in Coaching, Team Leadership and/or Quality Analysis.

Corporate Lawyer

As a Corporate Lawyer, you will handle the company’s legal matters, focusing on contract management, compliance, and business regulations. The role includes advising on corporate governance, working with local authorities, and ensuring the company meets all legal requirements, such as securing work permits, managing migration issues, and obtaining licenses for financial activities. The Corporate Lawyer will also support the company’s growth by providing legal guidance on day-to-day operations and transactions.

Responsibilities

Providing legal advice. You will offer expert advice on various legal matters, including corporate governance, contracts, employment law, intellectual property rights, compliance issues, work permit procedures, and more. Your goal is to ensure that all business activities are conducted in accordance with applicable laws.
Inter-department work. You will work closely with other departments to ensure proper administrative and legal support.
Drafting and reviewing contracts. You will be responsible for drafting legally sound contracts, such as partnership agreements, employments contracts, vendor agreements, non-disclosure agreements (NDAs) etc., while also reviewing existing contracts to identify any potential risks or areas of improvement.
Compliance management. It will be your duty to stay up to date with changes in laws and regulations that may impact the company’s operations. You will develop a compliance program tailored to the organization’s needs and always ensure adherence to relevant laws. You must also be familiar with GDPR Law.
Litigation support. In case of any legal disputes or litigation matters involving the company, you will work closely with external counsel or represent the organization directly in court proceedings, if necessary. This responsibility includes conducting research on relevant case law precedents and preparing necessary documentation for court appearances.
Risk assessment. As a Corporate Lawyer or Legal Advisor, you must proactively identify potential legal risks faced by the company through thorough analysis of business practices. This includes conducting risk assessments related to new projects/initiatives undertaken by the organization.
Global Office Coordination. Collaborate with global legal team. Communication with layers of the Dyninno Group.

Qualifications

Proven experience in corporate law with strong focus on contract management, including drafting, reviewing, negotiating, and enforcing commercial contracts, ensuring compliance with local and international regulations.
Previous experience working in international corporations/groups.
Extensive knowledge and hands-on experience in managing the full lifecycle of corporate contracts. Adept at handling complex agreements, identifying risks, and mitigating potential legal liabilities to protect company interests.
In-depth understanding of immigration laws, with direct experience advising on and securing work permits and visas for employees, including both temporary and permanent solutions.
Skilled in ensuring that companies comply with industry-specific regulations, particularly in financial activities, and obtaining and maintaining licenses required for operations in various jurisdictions.
Strong background in liaising with local governmental bodies and regulatory agencies, ensuring effective communication and addressing compliance needs. Proven track record in managing interactions with authorities across sectors such as taxation, employment law, and environmental regulations
Proven knowledge of data protection regulations such as GDPR; experience in advising on legal compliance, contracts, and risk management related to data privacy.
Good communication, leadership, and collaboration skills. Strong negotiation skills and ability to manage complex processes.
Fluent English skills.

Compensation

Competitive salary, in line with current market standards.
Hands-on experience with industry-defining innovative trends.
Training and education provided by the company in line with the company’s policy and schedules.
International and multicultural experience.
Engagement with an international group of companies with over 20 years of experience.
Modern office with all facilities and relaxation areas.
Company-standard laptop and IT devices.

Talent Acquisition Specialist (5 Months Fixed Term)

We are looking for a Talent Acquisition Specialist for a 5-month contractual role to support high-volume hiring in our contact center. This role focuses on executing bulk hiring strategies, sourcing top talent, and ensuring a seamless recruitment process.

Responsibilities 

Bulk Hiring Strategy. Develop and execute a comprehensive recruitment strategy for bulk hiring in the contact center, ensuring the timely fulfillment of staffing needs. 
Sourcing and Pipeline Building. Utilize a variety of sourcing methods to build a robust talent pipeline, including online job boards, social media, industry networking, and other creative channels. 
Candidate Screening and Assessment. Conduct thorough screening and assessment of candidates to ensure they meet the requirements of the role, including skills, cultural fit, and competitive target driven performance expectations. 
Collaboration with Hiring Managers. Partner with hiring managers to understand their staffing needs, provide regular updates on recruitment progress, and adjust strategies as needed. 
Employer Branding. Contribute to the development and enhancement of our employer brand to attract top talent. Implement initiatives to improve the candidate’s experience throughout the recruitment process. 
Data-Driven Decision Making. Utilize recruitment metrics and data analysis to assess the effectiveness of recruitment strategies, make data-driven decisions, and continuously optimize the hiring effectiveness and process. 
Interview Coordination. Coordinate and conduct interviews with candidates, ensuring a positive and professional candidate experience. 
Offer Management. Close offer process, including negotiation, offer letters, and onboarding logistics.

Requirements 

3 to 6 years of rich volume experience in recruitment, selection, headhunting, full-cycle recruitment, strategic sourcing (End-to-end Talent Acquisition) in a contact center setup. 
Experience in working with a few AI tools for interviewing purposes and ERPs like SAP, PeopleSoft, Workday, Oracle etc. 
Experience in working in a highly competitive and target-driven environment is a plus. And must have hired Sales and Customer Service roles. 
Bachelor’s Degree in Human Resource Management, Psychology, Business Management, or equivalent. 
Excellent hold on the English language both – verbal and written along with finesse in communication skills. 
Must be open to work as per business requirements.

Compensation 

Very competitive compensation package; negotiable based on demonstrated experience. 
Engagement with a major international group. 
Hands-on experience with industry-defining innovative trends. 
Guaranteed growth for interested individuals. 
International and multicultural experience. 
Unlimited professional development. 
Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Manila.

Talent Acquisition Manager Manila

Our friendly, energetic, and ambitious team is currently looking for a key member as a Talent Acquisition Manager. The chosen candidate will play an integral part in the development of our existing facility and set a new benchmark. The Talent Acquisition Manager is responsible for making recruitment plans and delivery along with planning, sourcing, hiring and managing the candidate’s pipeline. The role is expected to exhibit self-discipline and autonomy in all work efforts and is generally guided by an HR leader.

Responsibilities

Strategic Planning. Develop and execute a comprehensive talent acquisition strategy for bulk hiring. Collaborate with senior management to align recruitment goals with organizational objectives. Analyze workforce trends, market conditions, and industry best practices to inform recruitment strategies.
Team Leadership. Lead and mentor a high-performing talent acquisition team, providing guidance and support in achieving hiring targets. Foster a collaborative and positive work environment that promotes innovation and continuous improvement.
Recruitment Process Optimization. Design and streamline efficient and effective recruitment processes tailored for bulk hiring. Utilize/implement technology solutions to enhance the recruitment process and improve overall candidate experience.
Sourcing and Outreach: Utilize various channels to source a large volume of qualified candidates, including job boards, social media, networking events, and industry partnerships. Develop and maintain relationships with recruitment agencies, colleges, and other talent pipelines relevant as per local market.
Candidate Assessment and Selection. Implement rigorous screening processes and assessment tools to identify quality candidates efficiently. Collaborate with hiring managers regularly to ensure alignment on candidate profiles and hiring criteria.
Employer Branding and Candidate Experience. Enhance the organization’s employer brand/presence/presence within the contact center industry to attract top talent. Develop and execute employer branding initiatives, including participation in industry events and forums. And ensure a high level of candidate experience.
Data Analysis and Reporting. Track and analyze recruitment metrics to evaluate the effectiveness of talent acquisition strategies. Provide regular reports to senior management on key performance indicators and recruitment outcomes to maximize the ROI.
Measures of Success: 1) Fulfillment within TAT, 2) Source Mix, 3) Hiring Conversions 4) Hiring Manager Experience, and 5) Candidate Experience.

Requirements

Candidates should have a rich work experience of 10-15 years in the relevant TA domain.
Strong understanding of local/regional laws and nuances related to Recruitment.
Proven ability to work creatively and analytically in a problem-solving environment.
Strong professional presence and ability to work effectively with senior business leaders to influence and make significant decisions.
Experience with developing and executing strategies to build a diverse workforce.
Exhibit ability to adapt communication style to the style of others, developing rapport and staying calm under pressure.
Bachelor’s Degree or Master’s Degree in HR/Social Work/ from top business schools;
Exceptional Excel and PowerPoint skills.
Strong focus on delivery and results with high energy levels.
Experience of working in a fast-paced environment.
Strong negotiation skills, including internally within the company and with customers or suppliers.
Experience in global team collaboration and/ or relevant experience.
High process orientation and strong analytical skills.
Strong business understanding.

Compensation

Very competitive compensation package – negotiable based on demonstrated experience.
Engagement with a major international group.
Hands-on experience with industry-defining innovative trends.
Guaranteed growth for interested individuals.
International and multicultural experience.
Unlimited professional development.
Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Manila.

Training Manager

Our friendly, energetic and ambitious team is currently looking for a key member, Training and Development Manager (Senior Level), to play an integral part in the development of our existing facility and to set a new benchmark on the market.

The Training & Development Manager provides direction and expertise in the areas of training and development, and overall organizational learning. This individual is responsible for identifying the training needs of the workforce, and for developing, implementing, and evaluating training and development programs that support overall business strategy.

Responsibilities

Develop and implement training programs in support of the strategic plan including Basic Training, Leadership, and other training subjects as required.
Provide expertise in training and development design and delivery by completing needs analysis activities, developing learning objectives, overall course content, exercises, supports, manuals and learning aids and evaluation tools, including online training.
Partner with Operations in identifying training needs and researches/recommends training and development programs and activities that are in-line with the overall needs.
Develop and deliver high-quality staff training and development programs to employees based on generally accepted principles of adult learning.
Responsible and accountable for implementing measurement tools and processes ensuring participant and department feedback is documented and evaluated.
Maintain accurate and detailed training records and provide participants with feedback opportunities.
Manage the Organization Development Program or System and ensure end users are trained and information is tracked accurately and updated.
Promote teamwork, cooperation, and effective communication within the Training & Development Group and Company.
Maintain up-to-date knowledge of best practices and industry trends as it relates to areas of responsibility.
Perform other duties to support the human resources team and other areas aligned with areas of responsibility.

Requirements

Excellent communication skills
Organizational Development background is a must
Preferably background and experience in Digital Marketing is an advantage
Experience in leading a team of Trainers/L&D Specialists.
Preferred degree in Education, Business Management, or any related field.
At least 5 years of experience in Training & Development.
At least 3 years of experience in Coaching, Team Leadership and/or Quality Analysis

Compensation

Competitive compensation package based on demonstrated experience;
Engagement with a major international group;
Hands-on experience with industry-defining innovative trends;
Guaranteed growth for interested individuals;
International and multicultural experience;
Unlimited professional development;
Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in IT Park Cebu City.

Travel Sales Agent

TRAVEL SALES AGENT FOR A CALL CENTER IN CEBU CITY

Why Choose Dyninno Cebu?

Earn unlimited monthly incentives with our industry-leading performance-based scheme.
Get paid while in training for Communication and Customer service
Paid time offs, training, transportation, and meal allowances.
Extensive Benefits & Bonuses program.
Guaranteed learning and career development.
Professional and fun work environment with monthly engagement events and activities.
Participation in global projects for interested professionals.
Class A office in IT Park, Cebu.

Responsibilities

Dyninno Cebu is seeking driven professionals for the role of Travel Sales Consultant. This position offers exciting responsibilities, including:

Client Consultation: Guide clients on destinations, travel modes, dates, and accommodations based on their needs.
Customer Satisfaction: Ensure client satisfaction and foster long-term relationships through excellent service.
Sales Facilitation: Leverage industry insights to close deals and enhance customer experiences.
Professional Development: Participate in training and networking to expand your skills.

Requirements

To qualify, applicants should have:

Must have at least 6months of BPO or call center experience.
Advanced/Native level of English (Reading, Writing, and Speaking).
Advanced level of PC knowledge.
Prior experience in Travel/Sales industries will be a weighted advantage.
Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Work Schedule and Location:

Onsite Work: Applicants must be available to work onsite at our IT Park location in Cebu City.
Flexible Shifts: Five working days per week with two days off.

Dyninno Careers 2024 | Top Call Center Jobs in Cebu

Looking for career opportunities in one of the top call centers in Cebu? Dyninno is a global group of companies dedicated to creating exceptional experiences in travel, finance, entertainment, and technology across 50 countries. Established in 2004 by Alex Weinstein, Dyninno has grown into a dynamic, innovation-driven company with over 5,100 talented professionals worldwide, including a strong team here in Cebu.

Join the Dyninno Cebu Family

At Dyninno Cebu, we’re more than just a BPO or call center. With three offices in Cebu City and nearly 1,200 employees, we’re a close-knit community that values every team member. Our vibrant work culture encourages innovation and supports professional growth, making Dyninno one of the top choices for call center jobs in Cebu.

Travel Sales Agent

TRAVEL SALES AGENT FOR A CALL CENTER IN BGC

Why Choose Dyninno Manila in BGC?

Earn unlimited monthly incentives with our industry-leading performance-based scheme. Version 2 to indicate amount of highest commission recorded
Get paid while in training for Communication and Customer service
Paid time offs, training, transportation, and meal allowances.
Extensive Benefits & Bonuses program.
Guaranteed learning and career development.
Professional and fun work environment with monthly engagement events and activities.
Participation in global projects for interested professionals.
Class A office in BGC, Taguig City.

Responsibilities

Dyninno Manila is seeking driven professionals for the role of Travel Sales Consultant. This position offers exciting responsibilities, including:

Client Consultation: Guide clients on destinations, travel modes, dates, and accommodations based on their needs.
Customer Satisfaction: Ensure client satisfaction and foster long-term relationships through excellent service.
Sales Facilitation: Leverage industry insights to close deals and enhance customer experiences.
Professional Development: Participate in training and networking to expand your skills.

Requirements

To qualify, applicants should have:

Must have at least 3 months of BPO or call center experience. Or a graduate of Toursim, Aviation, or other related courses.
Advanced/Native level of English (Reading, Writing, and Speaking).
Advanced level of PC knowledge.
Prior experience in Travel/Sales industries will be a weighted advantage.
Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Work Schedule and Location:

Onsite Work: Applicants must be available to work onsite at our BGC location in Taguig City.
Flexible Shifts: Five working days per week with two days off.

Dyninno Careers 2024 | Top Call Center Jobs in BGC

Looking for career opportunities in one of the top call centers in BGC? Dyninno is a global group of companies dedicated to creating exceptional experiences in travel, finance, entertainment, and technology across 50 countries. Established in 2004 by Alex Weinstein, Dyninno has grown into a dynamic, innovation-driven company with over 5,100 talented professionals worldwide, including a strong team here in Manila (BGC).

Join the Dyninno Manila Family

At Dyninno Manila, we’re more than just a BPO or call center. With a hip office in BGC, Taguig City and nearly 300 employees, we’re a close-knit community that values every team member. Our vibrant work culture encourages innovation and supports professional growth, making Dyninno one of the top choices for call center jobs in BGC.