Remote Freelance Travel Consultant | Customer Support & Travel Services | Dreamport

Remote Freelance Travel Consultant | Customer Support & Travel Services | Dreamport 

Dreamport is an international travel platform that provides digital tools and training for individuals interested in customer support and travel-related services in a remote environment. 

This opportunity is suitable for candidates in Kenya looking for remote call center–style roles, English-speaking sales and customer support activities, or remote freelance opportunities involving communication with international clients. 

 

Location 

Kenya (Remote) 

 

Work format 

• Remote, online-based format 

• Recommended involvement: flexible availability based on peak demand during international hours 

• Availability during the US business hours 

• Customer interaction via chat and voice communication 

 

Scope of Services 

• Respond to inbound customer inquiries related to travel services 

• Communicate clearly and professionally in English 

• Provide information on flight options and travel-related services 

• Assist customers through the booking process using internal systems 

• Maintain accurate records of customer interactions 

• Follow established service standards and internal guidelines 

 

Training and onboarding 

• Initial onboarding period: up to 2 weeks 

• Training includes systems, workflows, and communication standards 

• Ongoing access to support materials and guidance 

Previous experience in the travel industry is not required. Experience in customer support, call center, or similar environments is considered beneficial. 

 

Compensation 

This is a performance-based compensation model. 

• Earnings depend on completed bookings and level of activity 

• Results may vary based on time commitment and experience  

• No fixed salary is provided (with the consistent performance in 6 months typical range: $800–$1500/month) 

 

Requirements 

• Intermediate or higher level of English 

• Strong communication and customer service skills 

• Reliable internet connection 

• Ability to manage time independently in a remote environment 

• Basic computer skills 

 

Preferred background 

• Experience in call center, BPO, or customer support roles 

• Familiarity with remote communication tools 

• Experience in sales or client-facing activities 

 

Additional information 

• Fully remote freelance format 

• Flexible schedule 

• Interaction with international customers 

• Access to digital booking tools and training resources 

 

Dreamport is a freelance platform. This is not an employment opportunity. Independent consultants are responsible for their own taxes, insurance, and business operations.