Customer Service Agent-Fluent English Speakers

Responsibilities:

• Respond promptly to customer inquiries, orders (such as refunds or exchange) and according to company’s rules and regulations. 

• Suggest solutions when a service malfunctions. 

• Let customers or clients know about additional services. 

• Suggest ways to improve the efficiency of the customer service process. 

• Regularly follow-up on the cases he/she has taken and provide the client with all the information along the way. 

• Escalate queries and log complaints to the systems if needed. 

• Keep records of the customer’s calls and communications. 

• Communicate and coordinate with different departments efficiently as necessary. 

• Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments. 

• Review the actions taken to ensure that it’s being taken according to airlines rules/procedures as well as agency’s policies. 

• Communicate with the airlines/suppliers to get the needed waivers when needed. 

• Handle any cases assigned by the Team Leader / Supervisor / Manager 

• Ensure customer satisfaction and provide professional customer support

Requirements:

• Bachelor’s degree. 

• Minimum of 1-3 years of work experience.  

• Good knowledge of the Travel industry is a plus.  

• Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a plus.  

• Communication and Presentation skills. 

• Excellent organizational and planning skills. 

• Customer Orientation. 

• Team Player 

• Flexibility to work on rotational shifts. 

• Advanced troubleshooting and multi-tasking skills. 

• Problem-solving skills. 

• Negotiation skills. 

• Patience, compassion and empathy. 

Compensation:

• EGP 10,000 Net salary + KPIS paid in USD.

Travel Consultant – Fluent English Speakers

Responsibilities:

• Engaging with new traveling customers – Cooperating with incoming clients to determine their needs and consulting them on an appropriate destination, methods of transportation, travel dates, costs, and accommodations.
• Providing exceptional Customer Service – Making sure clients are thrilled with our services from start to finish, no matter what it takes.
• Facilitating the tailored travel deal – Supporting the process for clients with timely professional insight and expertise.
• Developing Travel and Customer service skills – Improving the professional level by attending various training events and workshops.
• Networking with colleagues and customers – Supporting existing and exploring new contacts in order to maintain a steadily evolving clients database.

Requirements:

• Advanced/Native level of English (Reading, Writing, and Speaking).
• Impeccable Communication and Customer Service skills.
• Advanced level of PC knowledge.
• Hands-on experience with the GDS System is considered an advantage.
• Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Compensation:

• EGP 8000 Net salary + Unlimited Bonus paid in USD.