Backoffice Quality Control Specialist

The Quality Control Specialist is responsible for call screening and preparing specialized reports for the internal needs of other departments to determine the quality of the company’s services.

Responsibilities:

• To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service;
• To perform quality tests;
• To identify workflow issues;
• To handle a scope of audio materials;
• To make reports on the quality of customer service;
• To work in databases;
• To analyze data and reports to determine error trends.

Requirements:

• Medium English knowledge;
• PC knowledge;
• Responsibility;
• Self-motivation;
• Attentive to details;
• Full-time from office.

Compensation: $450 NET + Bonus

Retention Manager

Responsibilities

• Analyzing customer behavior, apply demographical, behavioural and transactional attributes to identify customer cohorts/segments;
• Development and implementation of retention operational & promotional communication, SMS and email marketing, according to existing communication strategy;
• Brainstorm new and creative growth strategies to plan, execute and measure experiments and conversion tests;
• Creation of tasks and technical specifications, control of implementation;
• Regular Market analysis, evaluating competitor’s Retention strategies and creating plans to overtake them, keep a track of industry trends, best practices and technologies to react to new insights and behaviour shifts;
• Creation and overseeing the Referral & Discount & Promotional campaigns and tools, client’s opinion and experience surveys and other activities;
• Regular reporting on all retention activities & budgeting, deep analysis of all activities, reports and dashboard creation for internal audience;
• Design and run A/B & multivariate testing and audit customer communications to create effective customer journeys;
• Collect customer feedback, track performance and optimize design/targeting to improve the campaign effectiveness;
• Use statistical analysis, past campaign behavioural response to create retention campaigns, optimize lists, segmentation and ongoing improvement in effectiveness of campaigns;
• Coordinate with Analytics & Risk & Operational teams and developers in terms of providing the best product usage experience and propose customer retention solutions.

Requirements

• Previous experience in a comparable retention position will be considered an advantage.
• Bachelor’s degree;
• Understanding of CRM and CMS platforms;
• Familiarity with data analysis as well as data management principles;
• Ability to synthesize analyses with clear recommendations in terms of added value to the business;
• Outstanding verbal and written communication skills, fluency in Romanian, Russian and English (both oral and written);
• Computer proficiency;
• Flexible and collaborative, team first, proactive attitude;
• Creative thinking alongside ability to challenge and do things differently.

Compensation: depending on your skill set

Sales Recruiter

We are looking for a Recruiter who is passionate about HR and has experience in a relevant position.

Responsibilities:

• Take care of the recruiting flow: CV screening, interviews (phone, online, live), and reference checks.
• Prepare interview questions and other hiring and selection materials.
• Participate in Assessment Centers as an Assessor.
• Take part in creating and conducting the training session.
• Conduct internal communication with candidates.
• Conduct HR Analytics.

Requirements:

• Relevant experience in a similar role;
• Good English skills (at least B2);
• Experience with recruitment processes;
• Experience interviewing candidates;
• Excellent communication skills;

Compensation: starts from MDL 15000 NET and up.

Talent Acquisition Manager/Head of Recruiting

We are a multinational and multicultural team, united by a common goal.

Come and join us!

We are looking for Talent Acquisition Manager who is passionate about HR and has experience in a relevant position.

Responsibilities:

• Lead and monitor all recruitment procedures – from sourcing to hiring (using SAP Success Factors).
• Create and support advertising campaigns to assure the needed number of new employees, including, but not limited to online job-boards, social media, job fairs, university and school collaboration.
• Manage our external partnerships with the HR software vendors (TestGorilla, etc.)
• Implement online and offline employer branding activities.
• Prepare and review our annual recruitment budget.
• Oversee all stages of candidate experience (including application, interviews and communication).
• Forecast hiring needs based on business growth plans.
• Manage, train and evaluate our team of recruiters (5 ppl).
• Participate in and host recruitment events to drive awareness of our company.
• Develop a network of potential future hires (e.g., past applicants and referred candidates).
• Measure key recruitment metrics, like source of hire and time-to-hire.
• Show leadership and an attitude that will take the recruiting team to another level.
• Take initiative in implementing all facets of HR functions, including, but not limited to: HR Branding, Onboarding, Adaptation.
• Create and sustain an atmosphere of collaboration, personal growth and initiative.
• Report to the HR Director and providing decision support through HR metrics.

Requirements:

• Minimum 1 year of experience in a Leadership HR position/Recruiting position.
• Good English skills (at least B1)
• Confident communication (both verbal and written) and presentation skills.
• Excellent organizational and planning skills.
• Ability to think “out-of-the-box” with proven business cases.
• Strategic mindset.
• Proactiveness and responsibility.
• Self-motivation.

Compensation: package starting from 20 000 MDL NET and up, based on demonstrated experience.

Travel Assistant

If you are fluent in English, empathetic, and curious, become a Travel Assistant!
As a Travel Assistant, you have a passion for the travel industry, enjoy building connections with people, and are a natural problem-solver.

Responsibilities:

• Receiving and processing incoming requests from international Customers interested in purchasing airline tickets and tour packages.
• Assisting Customers with choosing the best option.
• Using one of the most advanced bookings and sales engines for airline tickets and tours.
• Building trust and long-term cooperation with Customers.
• Participating in training and continuous development activities.
• Attending a 2-week initial professional orientation.
• Receiving 24/7 support from world-class Trainers and Mentors.

Requirements:

• C1 Level of English minimum.
• Flexibility with hours of availability.
• Stress resistance.
• Good negotiation and communication skills.

Compensation: from 500$-1200$.

Personal Assistant for Head Executive Search

We are currently looking to fill out the position of Personal Assistant for Head Executive Search.

Responsibilities:

• Manage timetables: coordinate customer calendars to organize internal meetings, and interview candidates;
• Contacts with candidates for meeting logistics (select a link, exchange all links, send invitations, all notify, and so on);
• Do analytics and research in different countries and cities, learn the cost and conditions of placing an ad on a specific resource, etc;
• Make analytical compilations and thematic lists;
• Send emails by template on my behalf;
• Draw up documents in the required form;
• Reminding of deadlines;
• Request information;
• Book restaurants, hotels, and services from different providers.

Requirements:

• Experience in a similar position;
• Russian and English level C1;
• Outstanding communication skills;
• Organized and disciplined person;
• Keep confidential.

Junior Communications Specialist

It’s critical for us to provide the client with the best service and support. We are fascinated with technology and with the job we do every day. We build the business, provide career growth opportunities and nurture a corporate culture that helps our people to develop. We are a multinational and multicultural team, united by a common goal. Our working hours: 09.00-18.00 or 10.00-19.00 (5 days/week)

We are currently looking to fill out the position of Junior Communications Specialist.

Responsibilities:

• Producing POS materials.
• Supporting internal engagement activities: corporate events, monthly engaging promos and events, job fairs, and sports-themed events participation.
• Support in photo and video production.
• Support in social media content creation.
• Copywriting.

Requirements:

• Experience in marketing/ event management/ social media would be an advantage.
• Good communication skills, both written and spoken.
• Higher education in marketing, journalism or other relevant domains is an advantage.
• Intermediate or higher level of English language knowledge.
• Orientation to self-development.
• Drive for results.

Compensation:  10 000 MDL NET

Travel Data Processing Specialist

Due to our client’s business expansion, we are currently looking to fill out the position of Data Processing  Specialist.

Responsibilities:

• Processing and preparation of specialized reports based on data provided by B2B customers.
• Verification of the integrity of automated data processing and data entry.
• Data modeling and information extraction.

Requirements:

• Patience and attentiveness.
• Advanced written English knowledge.
• Orientation to self-development.
• Drive for results and be willing to go the extra mile.
• Time management skills.
• Full-time from the office.

Compensation: starting from MDL 11 000 NET+ Monthly Bonus

Quality Assurance Specialist

We are a multinational and multicultural team, united by a common goal. Come and join us!
Quality Assurance Specialist is responsible for processing and preparation of specialized reports for the needs of internal and external B2B customers and adjusting databases according to their needs.

Responsibilities:

• Processing and preparation of specialized reports for the needs of internal and external B2B customers
• Adjusting databases according to the needs
• Working schedule 5/2, from 08:00 to 17:00

Requirements:

• Medium English knowledge
• PC knowledge
• Responsibility
• Self-motivation
• Attentive to details
• Full-time from office

Compensation: 8000 MDL NET + Bonus

Customer Service Specialist

Due to our client’s business expansion, we are currently looking to fill out the position of Сustomer Service Specialist.

Responsibilities:

• Processing and preparation of specialized reports for the needs of internal and external B2B customers
• Adjusting databases according to their needs.

Requirements:

• Intermediate level of English
• Business etiquette and writing knowledge.
• Handling e-mail communication, phone calls and online platforms.
• Interacting with other departments.
• Full-time from office.

Compensation: starting from 10 000 MDL NET + Monthly Bonus