Onboarding Specialist

As an HR Onboarding Specialist, you are responsible for guiding the new hires with onboarding from the very first day of the job. You are also responsible for collecting all the required documents from the new joiner.

Responsibilities

  • You should know in and out of the Human Resources Management and Onboarding process.
  • You will be helping the new hire to get adjusted to the new work environment.
  • You will be developing new policies for the company and updating the old policies.
  • You should be preparing onboarding kits for the new employee.
  • Answering all the queries of the new employees is a necessary task.
  • Introducing new employees to the team members.
  • You should possess strong knowledge and understanding of labor legislation and various HR practices.
  • You should possess extraordinary communication skills with a presentable personality.
  • You should also possess excellent time management skills and the ability to manage tasks in an effective and efficient manner.
  • Ensuring a smooth new hire process for new and existing candidates.
  • Reviewing and validating all incoming documents. Accurately classifying, filing, distributing and entering the documents into the database according to established procedures.
  • Monitoring the progress of onboarding and acting as the main contact for all issues related to documentation management.
  • Continuously provide professional assistance for each new onboarding requirement.
  • Ensure that all required onboarding paperwork is complete and filed.
  • Contacting the technical team for arranging hardware and software for the new employee
  • Staying up to date with innovative and creative ways of onboarding new employees.

Requirements

  • Bachelor’s degree in Human Resources Management or a related field.
  • Working experience as an Onboarding Specialist or a similar role in the Human Resources Department.
  • Strong experience working with Applicant Tracking Systems and Employee Onboarding Softwares.
  • Demonstrate great time management skills.
  • Ability to maintain sensitive and confidential information.
  • Great understanding of HR practices and procedures.
  • Excellent verbal and written communication skills.
  • Good team management skills.
  • Strong understanding of full life cycle recruiting for HR business.
  • Great interpersonal skills.
  • Strong organizational skills.
  • Ability to work in a team or individually as and when required.
  • Ability to manage and handle multiple tasks.
  • Outstanding problem-solving skills.
  • Exceptional attention to detail.
  • Strong decision-making skills.

Customer Support Adviser

Customer Support Adviser is the position responsible for providing customer service to the company’s clients with existing reservations and at the same time assisting the sales department with technical GDS procedures, working on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to such processes as ticket issuance, exchange procedures, refund procedures, name corrections, flight reinstatements, etc.  

Responsibilities

  • Excellent customer service, preferably in the travel industry
  • Excellent verbal and written English communication skills
  • High level of discipline, self-motivation, and responsibility
  • Advanced level of PC knowledge
  • Process air documents through GDS (Amadeus, Apollo, Sabre and etc) as an issue, exchange, and refund airline tickets according to airline and company policies and procedures
  • Respond to agency inquiries such as fare quotes, commissions, and general questions
  • Assist travel agents with reservations with issues over the phone, via email, and via chat. Provide courteous and prompt responses.
  • Read, understand, and apply airline policies for exchanges/refunds/name corrections.
  • Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations. BOG
  • Process sales through the company’s back-office systems and client management systems.
  • Process email requests.
  • Interact with different airlines and consolidators.
  • Stress-resilience
  • High emotional intelligence
  • Receptive to feedback and a good team player.
  • Willing to work any shift and weekday.
  • Excellent analytical skills and willingness to learn

Requirements

  • Customer Service experience 2 years and above (voice/email)
  • Knowledge and understanding of the ticketing process (issuance, exchange, refund)
  • Certification in Apollo, Galileo, Sabre, and/or Amadeus systems by either IATA, Airlines, or GDS
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) and Google spreadsheets (Docs, Excel, Sheets).
  • Knowledge of back-office systems and reconciliation procedures for sales reporting via TRAMS, ARC, and BSP.

Compensation and Benefits

  • Compensation package starting from Php 30,000 and up, based on demonstrated experience.
  • Engagement with a major international group
  • Hands-on experience with industry-defining innovative trends
  • Unlimited professional development
  • Monthly team-building events
  • Participation in global projects for interested professionals
  • Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in BGC, Taguig City.

Travel Sales Agent

A sales support agent is responsible for providing customer service to the company’s clients with existing reservations, assisting the sales department with technical GDS procedures, and working on customer preferences and company interests. The Agent will be involved in and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to processes such as ticket issuance, exchange procedures, refund procedures, name corrections, and flight reinstatements, among others.

 Responsibilities

  • Processing new customer inquiries – Cooperating with incoming customers to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations.
  • Customer Service Mindset – Making sure customers are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem-resolution skills.
  • Facilitating deals/sales – Supporting the process for customers with professional insight and expertise.
  • Developing professionally – Growing level of expertise via attending comprehensive training courses and seminars.
  • Market networking – Supporting existing and exploring new contacts in order to maintain a stably-evolving customer database.
  • Travel software activity – Engaging with global consolidators to research and deliver the best solutions to customers in a designated Travel software.

Requirements

  • Must have at least 6 months of working experience in BPO, Travel, Airlines, Sales
  • Excellent communication skills (Reading, Writing, and Speaking).
  • Advanced level of PC knowledge.
  • Prior experience in the Travel/Sales industries will be a weighted advantage.

Benefits

  • Performance-based incentive
  • HMO covered from Day one
  • Earn your salary while in training