Assist American customers with their travel needs and queries.
Excellent customer service, preferably in the travel industry
Excellent verbal and written English communication skills
High level of discipline, self-motivation, and responsibility
Advanced level of PC knowledge
Excellent analytical skills and willingness to learn
High emotional intelligence
Receptive to feedback and good team player.
Willing to work in any shift and weekday.
Inbound Travel Sales Representative
Unmatched, market-leading incentives scheme (Produce more = Earn more, NO LIMITS. Earn 6 digits in incentives per month).
Paid Communication and Customer service skills training provided by our team of international Travel Professionals.
Non-stop ongoing training led by our in-house Travel Gurus.
Professional and fun work environment.
Paid time offs, training, transportation, and meal allowances.
Extensive Benefits & Bonuses program.
Monthly engaging events.
Participation in global projects for interested professionals.
Class A* office in Cebu.
Processing new clients’ inquiries – Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations.
Following-up – Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills.
Facilitating deals/sales – Supporting the process for clients with professional insight and expertise.
Developing – Growing professional level via attending various training and seminars.
Networking – Supporting existing and exploring new contacts in order to maintain a stable evolving clients’ database.
Planning trips – Engage with other agents to find and deliver the best solutions to clients in a designated GDS (Global Distribution System) software.
Advanced/Native level of English (Reading, Writing, and Speaking).
Impeccable Communication and Customer Service skills.
Advanced level of PC knowledge.
Hands-on experience with GDS System is an advantage.
Prior experience in Travel/Sales industries will be a weighted advantage.
Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.