Customer Service Representative

Main Responsibility: 

  •  Assist American customers with their travel needs and queries.

Requirements: 

  • Excellent customer service, preferably in the travel industry 
  • Excellent verbal and written English communication skills 
  • High level of discipline, self-motivation, and responsibility 
  • Advanced level of PC knowledge 
  • Excellent analytical skills and willingness to learn 
  • Stress-resilience 
  • High emotional intelligence 
  • Receptive to feedback and good team player. 
  • Willing to work in any shift and weekday. 

Inbound Travel Sales Representative

We offer:

  • Unmatched, market-leading incentives scheme (Produce more = Earn more, NO LIMITS. Earn 6 digits in incentives per month). 
  • Paid Communication and Customer service skills training provided by our team of international Travel Professionals. 
  • Non-stop ongoing training led by our in-house Travel Gurus. 
  • Professional and fun work environment. 
  • Paid time offs, training, transportation, and meal allowances. 
  • Extensive Benefits & Bonuses program. 
  • Guaranteed development. 
  • Monthly engaging events. 
  • Participation in global projects for interested professionals. 
  • Class A* office in Cebu.

 Responsibilities:

  • Processing new clients’ inquiries – Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations. 
  • Following-up – Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills. 
  • Facilitating deals/sales – Supporting the process for clients with professional insight and expertise. 
  • Developing – Growing professional level via attending various training and seminars. 
  • Networking – Supporting existing and exploring new contacts in order to maintain a stable evolving clients’ database. 
  • Planning trips – Engage with other agents to find and deliver the best solutions to clients in a designated GDS (Global Distribution System) software. 

Requirements:

  • Advanced/Native level of English (Reading, Writing, and Speaking). 
  • Impeccable Communication and Customer Service skills.  
  • Advanced level of PC knowledge. 
  • Hands-on experience with GDS System is an advantage. 
  • Prior experience in Travel/Sales industries will be a weighted advantage. 
  • Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.