What Is Employee Self-Service?

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often includes employee self-service tools, which enable team members to answer their own questions, access payroll data, review their benefits, handle time-off requests and much more. We’ll explain more about employee self-service tools, the top features they typically include, and important considerations to weigh before you implement these HR software functions. An ESS system is a digital platform that allows employees to manage many routine HR tasks independently without having to go through an HR representative. Many of the best HR software solutions, professional employer organization services, and human resources information system (HRIS) options include employee self-service features and functions.  It’s one of those things that, once you have it, you can’t imagine working without it,” said Roksolana Stupen, HR manager at IT Monks. “For employees, it means control — no waiting on HR for pay slips, leave requests or personal data updates. For HR teams, it clears up a huge amount of time that would otherwise be spent handling basic admin.” Although HR departments may still need to approve specific actions or requests, an ESS portal gives employees the freedom to access, update and review essential information while improving the productivity and efficiency of your internal HR department.

To discover insights from Pavel Bahu, Global HR Head at Trevolution Group, click here.