Dyninno Group launches operations in Uzbekistan

Trevolution Group to introduce NDC by early 2023

Trevolution Group, which operates International Travel Network (ITN), Asaptickets, Skyluxtravel, and other travel brands, announces the implementation of new distribution capabilities (NDC) in its airline ticket distribution. The company has signed a contract with the API provider AirGateway.

NDC is a travel industry standard used by airlines, aggregators, and travel sellers for distributing and selling flight content. It uses modern web technologies that allow consolidators to connect directly to the airline, which results in the ability for product differentiation, better personalization, transparency, and cost-cutting. While the traditionally used global distribution system (GDS) model only permits airlines to display prices and schedules, the NDC standard provides real-time information.

According to Peter Vazan, CEO of International Travel Network, part of Trevolution Group, NDC is the future of travel. “The benefits of using NDC content are clear – it allows for control, pricing, and inventory ability, and with NDC, we will be able to give real-time offers to passengers at a cheaper rate. This, however, requires significant infrastructure investment. We are ready to invest in the future.”

Trevolution Group partners with AirGateway, a world-leading NDC aggregator, which will provide access to aggregated NDC content of 25+ airlines, including several major airlines. “While doing so, by early 2023 we will be able to provide our clients with more customized offers. We estimate to facilitate over 180,000 bookings within the first year alone and aim to strategically grow our NDC portfolio,” Vazan added.

Jorge Díaz, CEO of AirGateway, commented: “We really think that due to the complex nature of the consolidation business, Trevolution Group will get full advantage of our platform’s technical capabilities as a next-gen NDC aggregator. Now that NDC is becoming a serious topic in the US market, this is a great way to start.”

Trevolution serves 100K US-PH passengers

The Trevolution Group, which operates International Travel Network (ITN), Asaptickets, Skyluxtravel, Aviajet, and other travel brands, sold 100,000 tickets on flights between the United States and the Philippines in the first ten months of 2022, ten percent more than during the same period in 2019 before the pandemic, the company announced.

Its ITN specializes in the visiting friends and relatives segment and sells over 70,000 air tickets per month, making it the fifth-largest consolidator in the US.

“This year we have improved our market share from the US to the Philippines as it grew by 5 percent compared to 2019,” according to Trevolution Group CEO Peter Vazan.

“Thanks to the significant Filipino community in North America, the Philippines has been our key market for many years now,” he noted. After the Philippines reopened its borders, “We see that the market has recovered from the pandemic, which is still ongoing in many parts of the world,” Vazan elaborated. Most passengers traveled to the Philippines from Los Angeles, San Francisco, New York, Chicago, and Seattle, according to Trevolution Group research.

Notably, the Philippines tops the list of countries where Trevolution customers booked flights, along with India, Nigeria, Italy and the United Kingdom. The company’s gross bookings globally have increased 63 percent in the first 9 months of 2022, versus the same period in 2019. But compared to the same period in 2021, the group’s gross bookings have soared 250 percent.

The Trevolution Group is part of the Dyninno Group, which provides products and services in the travel, finance, entertainment, and technology sectors in 50 countries.

Founded in 2004 in San Francisco by Alex Weinstein, it currently employs 4,000 professionals globally. “In the post-pandemic world the abilily to achieve the highest level of customer support has become of utmost importance,” stressed Vazan.

“Our new Trevolution brand aims to combine the human touch with innovative technologies to deliver effective and empathetic customer service. We aim to shape and evolve the travel industry,” the CEO concluded.

Flight Booking Price Increase Halts in August 2022

Dyninno Travel rebrands as Trevolution Group

VALLETTA, Malta, and SAN FRANCISCO, – Dyninno Travel, which incorporates the travel businesses of the Dyninno Group, today announced a rebranding in response to accelerated growth and the revisal of its corporate vision. At the heart of the rebranding is a structural change of the division as well as the official name change – from Dyninno Travel to Trevolution Group.

“The rebrand and launch of the new website represent our ambitions and reflect how the business has evolved. Our business has gone through extensive development and now, given our restructuring, we feel a necessity to consolidate our entities under one umbrella brand. We reposition our travel division to increase the market value of the business,” said Alex Weinstein, the Founder of the Dyninno Group.

According to Alex Weinstein, the brand now reflects a vision to deliver much more than airfares. “The ability to achieve the highest level of customer service is a must in the post-pandemic world, and we at Trevolution strive to be the leaders. Our aim for the new Trevolution brand is to combine the human touch with innovative technologies enabling us to deliver effective and empathetic customer service, unrivaled in the market.  This is where we stand – developing, shaping, and evolving the travel industry. Therefore the name – Trevolution,” Weinstein commented.

The group’s rebranding includes restructuring and consolidation, as well as a top-to-bottom redesign of the website, a name change for the division, a new corporate logotype, graphics, communications, and correspondence.

Throughout the years, Trevolution, which operates International Travel Network, ASAP Tickets, Skylux Travel, Aviajet, TravelTech, and other travel brands, has established itself as the market leader in the travel business, specializing in the visiting friends and relatives segment. Over 50,000 air tickets and package holidays have been sold by Trevolution Group monthly, which makes it the seventh-largest consolidator in the US.

The gross bookings of Trevolution Group (ex – Dyninno Travel), calculated as the total dollar value of all travel services booked by its customers net of cancellations, generally inclusive of taxes and fees, increased by 77% compared with 2020, amounting to $480 million.

Dyninno is a group of companies providing products and services in the travel, finance, entertainment, and technology sectors in 50 countries. It was founded in 2004 in San Francisco by Alex Weinstein. Today, 3,900 professionals work for the group globally.

Dyninno opens new office in Cyber City; Plans more offices in Gurugram and Mumbai

Dyninno India, a part of the global Dyninno group of companies that provides products and services in the travel, finance, entertainment, and technology sectors in 50 markets, has opened a new office to accommodate its rapidly expanding workforce.

Dyninno India’s new office is situated at DLF Cyber City, Gurugram, to accommodate up to 600 people at a given time and comfortably accommodate 1000 employees in rotating shifts. Dyninno India, which currently has over 300 employees, plans to increase its staff to over 500 by the end of 2022.

“Our new office has been planned to accommodate the rapidly growing workforce in our operations and IT divisions. With a vision to establish a robust IT division that would support all entities under the global Dyninno group, we are hiring actively in India. Moreover, we plan to develop our fintech and entertech divisions, and the new office has been designed to reflect that vision. We invested millions of dollars in the construction of the new office facility. We firmly believe the workspace should be comfortable, inspiring, and artistic. We’ve invested months on finalizing every nitty-gritty to ensure the essence of Dyninno’s culture reflects throughout our new workspace,” says Aleksejs Histjajevs, Director of Dyninno India.

The visitor experience at Dyninno’s new office starts from the lift lobby itself. There is a lounge area for employees to provide them with a space for relaxation, meditation, and conversations over coffee. There is a gaming and reading zone as well, where employees can play board games, access a mini library, and explore virtual gaming too. The conference room has been designed like a mini amphitheatre to make meetings informal and more collaborative.

The multinational Dyninno group forayed into India in 2019 and commenced operations at a 10,000 sq ft workspace in Gurugram. Despite the pandemic, the organization continued growing and hiring. To further strengthen its presence in India, Dyninno plans to open more offices in Gurugram and Mumbai by the end of 2023.

Dyninno Travel Says: US-Egypt Route is More Popular Than Before the Pandemic

Dyninno Travel, operating International Travel Network, ASAPtickets, and other travel brands, today said that airline ticket sales between the US and Egypt grew three times in the first quarter of 2022 against the corresponding period in 2019.  

The number of sales, by Q1 by years

The company’s research shows that the number of US-Egypt tickets sold grew three times in Q1 2022 up to the same period in 2019.  

The number of tickets, by Q1 by years 

The average price in the first three months of 2022 was $1.763 per sale.    

While the effect of the pandemic on travel sentiment is starting to be over, the research indicates that travellers are regaining confidence and opting for long-term bookings. According to Dyninno’s data, in the last four months 8% of travellers booked tickets over 120 days in advance. Another 10% are booked over 90 days in advance, 25% chose their tickets over 60 days and 27% – over 30 days. The booking window of 0-30 days accounted for over 32% of advance purchases.   

The data further showed that the top five preferred airlines among the customers in Q1 2022 include Egyptair, Turkish Airlines, British Airways, Delta Air Lines and United Airlines.  

Dyninno Travel also reveals that New York, Washington, Los Angeles, Chicago and San Francisco were the top departure cities for “friends and relatives” travel accounting for 60% of the travellers bound to Egypt from the US. Cairo, Alexandria, Hurghada, Sharm El Sheikh, and Luxor are the top five destinations.   

“We provide high-quality services and air tickets for travellers to many countries, including  Arabic-speaking destinations. Our data show that 2022 will be a promising year for friends and relatives travelling on the US-Egypt route. We have been observing a recovery in air ticket sales since the end of 2021, but the beginning of 2022 overcame our forecasts. Our Egyptian office was opened before the pandemic in 2019, and it was a quite good year in terms of travelling. I’m happy to notice that this year we have already surpassed the pre-pandemic level of activity. It is an encouraging trend not just for Dyninno but also for the whole travel industry,” says Alex Weinstein, Chairman and Co-founder of Dyninno Group of Companies. 

Dyninno Group: Moldova is Becoming a Highly Competitive Market Among Employers

Dyninno Group is expanding its business and opening a second office in Chisinau. Today Dyninno is one of the largest international employers in Moldova – the group of companies employs over 3,500 people worldwide, of whom 1,200 are located in Chisinau. This year, Moldovan office of the group of companies plans to attract around 450 more professionals.  

Dyninno Group was founded in 2004 in the U.S. Today, it provides services and products in tourism, finance, entertainment and technology and operates in 50 client markets around the world. Key areas of the company’s operations in Moldova are data processing, data analysis and processing,  with the goal of supporting the group’s businesses around the world.  

The Chisinau office supports services of the following divisions in fields of fintech, entertainment and tourism:  

• Dyninno Travel focuses on agency sales of airline tickets and travel services to b2c and b2b clients. In 2021, the total cost of flight bookings through Dyninno Travel services increased by 77% compared to 2020 and exceeded $480 million;  
• Dyninno Fintech provides access to b2c and b2b credit and payment services to clients in Europe and other regions of the world; 
  
• Dyninno Entertainment brings together millions of talented people and thousands of entertainment companies through allcasting.com and kidscasting.com in the US and Canada.  

“The Moldovan market is becoming more and more attractive for international holdings. Today, the country employs 25,000 workers in the IT sector and another 18,000 in the financial sector. Every year, more than 16,000 young professionals graduate from Moldovan universities, and the entry of such major international players as Dyninno Group gives educated and knowledgeable people, who speak various languages, great opportunities for professional growth while staying in the country. We predict that in the coming years Moldova will become an ultra-competitive market for employers in certain areas. The average age of Dyninno employees in Moldova is 20-28 years. While working for international companies that provide systems of training, motivation, talent management and a strong corporate culture, they can get the necessary competencies for building a successful career, – says Alex Weinstein, chairman of the board and founder of Dyninno Group. “We also see that young professionals from Ukraine are now entering the Moldovan labour market, and we are glad that they have the opportunity to become a part of the Dyninno team.”  

The new office of the company will accommodate more than 300 specialists from DataPro, which is part of the Dyninno Group and resides at the Moldova IT Park. DataPro employees are responsible for data processing. The company uses latest software to optimize information flow and to effectively manage data. 

Ivy Sumayo Ciron Appointed Manila Customer Support Director

Dyninno announces the appointment of Ivy Sumayo Ciron in the role of Manila Customer Support Director Dyninno Travel. Originally from the Philippines, Ivy will join the Manila office of Dyninno. Ivy will be responsible for creating and updating policies, and procedures for customer service, training and developing the Customer Support team in Manila, overseeing the customer support department’s day-to-day functions, as well as ensuring our customers receive excellent and consistent service.    

Before joining Dyninno, Ivy worked at Dnata, Emirates Group, for 13 years. Ivy started her career in the company in 2007 as a Travel Consultant and grew to Operations Manager by 2012. In the role of Operations Manager, she managed the Contact Centre Quality Assurance team and guaranteed a perfect match of customer experience business protocols, stakeholders’ expectations, and industry standards. Ivy implemented Quality Assurance procedures that continuously improved call, chat, and email quality. She established Customer Dissatisfaction scrubbing procedures within the Dubai contact center, allowing all business units to review dissatisfied customer ratings and enabling stakeholders to address items for correction and prevention in real-time.    

Previously, she had a job track in Teletech Inc and Expedia.com. Ivy graduated University of the Philippines (with a Bachelor of Arts in Political Science).   

“True value for clients is not just a word combination for Dyninno. This is a goal we are to achieve daily. We must constantly revise the current procedures and create global operational processes and customer support standards to make a global impact on travellers’ experience! We are happy to strengthen our team with such an experienced professional to our team!” – comments Alex Weinstein, Founder and Chairman, Dyninno Group.  

Dyninno Travel Gross Bookings up 77% in 2021

Dyninno Travel, which operates International Travel Network, Aviajet, TravelTech, Asaptickets, and other travel brands, has reported its 2021 operating results. The gross bookings of Dyninno Travel, calculated as the total dollar value of all travel services booked by its customers net of cancellations, generally inclusive of taxes and fees, increased by 77% compared with 2020, amounting to $480 million.   

Key Highlights  

• Gross bookings increased by 77% (compared with 2020) and amounted to $480 million.  
• Domestic flights’ share of unique tickets increased from 19% in 2020 to 31%.  

• The number of unique tickets issued reached 420,000 (+78% vs. 2020).  
• The number of upsells (e.g., FareLock and Travel Care Service) increased by 97% in 2021 vs. 2020.  
• The share of short-term bookings (1-3 months) was 88% of all sold bookings in 2021.  
• The share of one-way tickets doubled in two years, from 12% in 2019 to 25% in 2021.  
• One in ten people chose business class in 2021.  

The number of unique tickets issued in 2021 grew by almost 80% to reach around 420,000. This result came close to reaching pre-COVID levels: it was only 8% fewer than in 2019 (453,000). The company achieved such a performance thanks to the launch of new business lines. Due to the closing of borders and the imposition of travel restrictions, in 2020, Dyninno Travel switched focus to developing the domestic segment in the USA and Latin America. As a result, the share of these business lines expanded by 28 percentage points compared with 2019 in terms of unique tickets issued, reaching 31% of total issued tickets. At the same time, the share of domestic flights among new clients grew to 90%.  

Turning to additional services upsells demonstrated recorded growth of +97% YoY (e.g., FareLock and Travel Care Service).  

The pandemic has had a big impact on travellers’ behaviour: the downward trend in the number of round-trip tickets purchased has continued – their share declined from 76% in 2019 to 68% in 2021. At the same time, the share of one-way tickets has doubled – from 12% in 2019 to 25% in 2021.   

Meanwhile, bookings with a short booking window are enjoying peak demand. In the last two years, the share of short-term bookings increased by 26 percentage points: 61% of passengers have begun to purchase tickets less than one month before their journey begins (vs. 35% in 2019 and 52% in 2020).  

Every tenth traveller in 2021 selected business class, but the majority continue to choose economy. Before the pandemic, 13% of Dyninno Travel’s clients flew business class.  

The leisure segment declined while the visiting friends and relatives segment went up. The Philippines have ceded leadership to the USA due to very restrictive entry requirements. The UK, Spain, and Germany have dropped out of the top ten, while Italy has slipped from third place in 2019 to ninth in 2021. Sales are growing significantly to India, while there has been decent growth to Nigeria, Ghana, and Kenya. Pakistan has entered the top ten, at number six, while Mexico is number eight.  

“Last year, our travel business has recovered twice as fast as the market. We are planning to launch a new product on the Latin American market as well as a platform solution Dreamport for independent travel agents. We are opening new offices. This year a new office will open in India (operations and software development) and Moldova (processing). We are also opening travel offices in Vietnam and Brazil. We are looking closely at Indonesia and Africa as client markets, and we will also develop Colombia. Even though the latter country is only in tenth place in terms of unique tickets issued, it is seventh by sold leads,” comments Alex Weinstein, Chairman, and Co-founder of Dyninno Group of Companies.