Dyninno announces the appointment of Ivy Sumayo Ciron in the role of Manila Customer Support Director Dyninno Travel. Originally from the Philippines, Ivy will join the Manila office of Dyninno. Ivy will be responsible for creating and updating policies, and procedures for customer service, training and developing the Customer Support team in Manila, overseeing the customer support department’s day-to-day functions, as well as ensuring our customers receive excellent and consistent service.
Before joining Dyninno, Ivy worked at Dnata, Emirates Group, for 13 years. Ivy started her career in the company in 2007 as a Travel Consultant and grew to Operations Manager by 2012. In the role of Operations Manager, she managed the Contact Centre Quality Assurance team and guaranteed a perfect match of customer experience business protocols, stakeholders’ expectations, and industry standards. Ivy implemented Quality Assurance procedures that continuously improved call, chat, and email quality. She established Customer Dissatisfaction scrubbing procedures within the Dubai contact center, allowing all business units to review dissatisfied customer ratings and enabling stakeholders to address items for correction and prevention in real-time.
Previously, she had a job track in Teletech Inc and Expedia.com. Ivy graduated University of the Philippines (with a Bachelor of Arts in Political Science).
“True value for clients is not just a word combination for Dyninno. This is a goal we are to achieve daily. We must constantly revise the current procedures and create global operational processes and customer support standards to make a global impact on travellers’ experience! We are happy to strengthen our team with such an experienced professional to our team!” – comments Alex Weinstein, Founder and Chairman, Dyninno Group.