Travel Sales Supervisor

Sales / The Philippines, Cebu

The Sales Supervisor’s priority is to coach and develop front-line agents to service our new and existing customers by providing a world-class customer experience driving increased revenue. The position requires a high level of salesmanship skills, communication, excellent customer service & leadership skills. A strong demonstration of knowledge to skill transfer shaping our Travel Consultants into high-performing, effective, and motivated individuals being involved in the on boarding process, creating continuous learning plans & consistent performance reviews & feedback.

Responsibilities:

• Lead a team of sales staff to meet or exceed set targets.
• Establish individual goals for each member of the sales team and review progress regularly.
• Provide guidance on best practices in customer service, sales process optimization, and product knowledge.
• Monitor customer satisfaction levels to identify areas for improvement.
• Analyze data to identify opportunities for increased efficiency or improved results.
• Monitor customer trends and develop strategies to increase market share.
• Develop policies and procedures to ensure regulatory compliance.
• Train new staff in company policies, products, and services.

Requirements:

• At least 2 years of sales experience and previous supervisory experience in a call center environment.
• Highly proficient in creating comprehensive plans that lead to sales success.
• Flexible and thrive in a fast-paced, rapidly expanding environment.
• Goal-oriented, having sustained energy and determination in exceeding goals & targets.
• Possess strong analytical and critical thinking skills.
• Background in a Travel Account is preferred; GDS knowledge is an advantage (not required).

Compensation:

• Performance-based incentive.
• Earn your salary while in training.

Want to be our next success story? Apply now!

Let us know if you are interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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