Travel Sales Supervisor

Sales / The Philippines, Cebu

The Sales Supervisor’s priority is to coach and develop front-line agents to service our new and existing customers by providing a world-class customer experience driving increased revenue. The position requires a high level of salesmanship skills, communication, excellent customer service & leadership skills. A strong demonstration of knowledge to skill transfer shaping our Travel Consultants into high-performing, effective, and motivated individuals being involved in the on boarding process, creating continuous learning plans & consistent performance reviews & feedback.


  • Lead a team of sales staff to meet or exceed set targets.
  • Establish individual goals for each member of the sales team and review progress regularly.
  • Provide guidance on best practices in customer service, sales process optimization, and product knowledge.
  • Monitor customer satisfaction levels to identify areas for improvement.
  • Analyze data to identify opportunities for increased efficiency or improved results.
  • Monitor customer trends and develop strategies to increase market share.
  • Develop policies and procedures to ensure regulatory compliance.
  • Train new staff in company policies, products, and services.


  • At least 2 years of sales experience and previous supervisory experience in a call center environment.
  • Highly proficient in creating comprehensive plans that lead to sales success.
  • Flexible and thrive in a fast-paced, rapidly expanding environment.
  • Goal-oriented, having sustained energy and determination in exceeding goals & targets.
  • Possess strong analytical and critical thinking skills.
  • Background in a Travel Account is preferred; GDS knowledge is an advantage (not required).


  • Performance-based incentive.
  • Earn your salary while in training.
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