Travel Sales Agent

Sales / The Philippines, Manila

A sales support agent is responsible for providing customer service to the company’s clients with existing reservations, assisting the sales department with technical GDS procedures, and working on customer preferences and company interests. The Agent will be involved in and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to processes such as ticket issuance, exchange procedures, refund procedures, name corrections, and flight reinstatements, among others.


  • Processing new customer inquiries. Cooperating with incoming customers to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations.
  • Customer service mindset. Making sure customers are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem-resolution skills.
  • Facilitating deals/sales. Supporting the process for customers with professional insight and expertise.
  • Developing professionally. Growing level of expertise via attending comprehensive training courses and seminars.
  • Market networking. Supporting existing and exploring new contacts in order to maintain a stably-evolving customer database.
  • Travel software activity. Engaging with global consolidators to research and deliver the best solutions to customers in a designated Travel software.


  • Must have at least 6 months of working experience in BPO, Travel, Airlines, Sales.
  • Excellent communication skills (Reading, Writing, and Speaking).
  • Advanced level of PC knowledge.
  • Prior experience in the Travel/Sales industries will be a weighted advantage.


  • Performance-based incentive.
  • HMO covered from Day one.
  • Earn your salary while in training.

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