Technical Support Specialist (Helpdesk)
Trevolution / Egypt, Cairo
Responsibilities:
- Provide first level support for hardware and software issues, and end-user IT assistance where required;
- Troubleshooting and repair office tools and IT equipment;
- Provide assistance to the IT Infrastructure and other shared teams;
- Monitoring and manage office assets;
- Tracking tickets in queue and ensuring SLAs are met accordingly;
- Provide follow-up on the incoming requests;
- Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
- Other similar tasks.
Requirements:
- 3+ years relevant IT experience, preferably in the Helpdesk environment:
- Good written and verbal knowledge of English:
- Good communication skills, ability to work in the team;
- Interest in solving standard and non-standard problems;
- Ability to learn quickly;
- Strong sense of responsibility and excellent time management skills.
Compensation:
very competitive package.
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