Technical Support Specialist (Helpdesk)

Trevolution / Egypt, Cairo


  • Provide first level support for hardware and software issues, and end-user IT assistance where required;
  • Troubleshooting and repair office tools and IT equipment;
  • Provide assistance to the IT Infrastructure and other shared teams;
  • Monitoring and manage office assets;
  • Tracking tickets in queue and ensuring SLAs are met accordingly;
  • Provide follow-up on the incoming requests;
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
  • Other similar tasks.


  • 3+ years relevant IT experience, preferably in the Helpdesk environment:
  • Good written and verbal knowledge of English:
  • Good communication skills, ability to work in the team;
  • Interest in solving standard and non-standard problems;
  • Ability to learn quickly;
  • Strong sense of responsibility and excellent time management skills.


very competitive package.

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