Technical Support Specialist (Helpdesk) – Onsite São Paulo
Trevolution / Brazil, São Paulo
Responsibilities:
- Provide first level support for hardware and software issues, and end-user IT assistance where required;
- Troubleshooting and repair office tools and IT equipment;
- Provide assistance to the IT Infrastructure and other shared teams;
- Monitoring and manage office assets;
- Tracking tickets in queue and ensuring SLAs are met accordingly;
- Provide follow-up on the incoming requests;
- Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
- Other similar tasks.
Requirements:
- 3+ years relevant IT experience, preferably in the helpdesk environment;
- Experience with MacOS and Linux (Ubuntu) operating systems;
- Knowledge of PC remote control tools e.g AnyDesk, Teamviewer;
- Experience with ticketing systems e.g Jira, ServiceNow, Zendesk;
- Good written and verbal knowledge of English:
- Good communication skills, ability to work in the team;
- Interest in solving standard and non-standard problems;
- Ability to learn quickly;
- Strong sense of responsibility and excellent time management skills.
We Offer:
- CLT contract including benefits.
- Competitive salary from 4,000BRL upwards depending on experience.
- Engagement with a major international group.
- Hands-on experience with industry-defining innovative trends.
- Guaranteed growth for interested individuals.
- International and multicultural experience.
- Unlimited professional development.
- Modern office located in one of the best and advanced business areas in São Paulo.
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