Technical Support Specialist (Helpdesk) – Onsite São Paulo

Trevolution / Brazil, São Paulo


  • Provide first level support for hardware and software issues, and end-user IT assistance where required; 
  • Troubleshooting and repair office tools and IT equipment; 
  • Provide assistance to the IT Infrastructure and other shared teams; 
  • Monitoring and manage office assets; 
  • Tracking tickets in queue and ensuring SLAs are met accordingly; 
  • Provide follow-up on the incoming requests; 
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights); 
  • Other similar tasks. 


  • 3+ years relevant IT experience, preferably in the helpdesk environment; 
  • Experience with MacOS and Linux (Ubuntu) operating systems; 
  • Knowledge of PC remote control tools e.g AnyDesk, Teamviewer; 
  • Experience with ticketing systems e.g Jira, ServiceNow, Zendesk; 
  • Good written and verbal knowledge of English: 
  • Good communication skills, ability to work in the team; 
  • Interest in solving standard and non-standard problems; 
  • Ability to learn quickly; 
  • Strong sense of responsibility and excellent time management skills. 

We Offer: 

  • CLT contract including benefits. 
  • Competitive salary from 4,000BRL upwards depending on experience. 
  • Engagement with a major international group. 
  • Hands-on experience with industry-defining innovative trends. 
  • Guaranteed growth for interested individuals. 
  • International and multicultural experience. 
  • Unlimited professional development. 
  • Modern office located in one of the best and advanced business areas in São Paulo. 
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