Technical support specialist (Helpdesk)

Trevolution / Uzbekistan, Tashkent

We are in search of a colleague to join our IT Support team, which is an essential part of all operation processes. With us you would be able to work in international environment with variety of systems and softwares. Our team of professionals will onboard and provide support to the new team member to learn about specifics of our systems and work processes. So if you are willing to widen your professional experience, learn and develop along with company, follow this opportunity to go further with us!

Responsibilities

• Provide first level support for hardware and software issues, and end-user IT assistance where required;
• Troubleshooting and repair office tools and IT equipment;
• Provide assistance to the IT Infrastructure and other shared teams;
• Monitoring and manage office assets;
• Tracking tickets in queue and ensuring SLAs are met accordingly;
• Provide follow-up on the incoming requests;
• Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
• Other similar tasks.

Requirements: 

• 3+ years relevant IT experience, preferably in the helpdesk environment:
• Good written and verbal knowledge of English:
• Good communication skills, ability to work in the team;
• Interest in solving standard and non-standard problems;
• Ability to learn quickly;
• Strong sense of responsibility and excellent time management skills.

Will be considered an advantage

• IT background or education
• Experience with IT or similar Helpdesk and Support services
• Good spoken/written English

Want to be our next success story? Apply now!

Let us know if you are interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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