Senior Trainer
Trevolution / Egypt, Cairo
Responsibilities:
-Conduct training sessions for new recruits by delivering the training content as per company’s standards.
Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards.
-Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement and providing coaching plan to employees.
-Coach call center agents on GDS system.
-Organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan.
-Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc.
-Take part in the recruitment and training process as per the request of internal stakeholders.
-Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
-Work closely with Support Senior Manager to create trainings and development programs for supervisors and team leaders.
Requirements:
- Fluent English Speaker.
- Minimum 5 years’ experience as Trainer
- Experience in Sales/Customer Service BPO is preferable.
- Experience with GDS is a plus.
- Excellent Organizational skills.
- Solid communication and presentation abilities.
- Additional certification in training is a plus.
Compensation:
very competitive package.
