Senior Trainer
Customer Support / Egypt, Cairo
Welcome to Dyninno Egypt, where we blend our love for travel and innovation to create something truly amazing!
As part of the global Dyninno Group, we’re a bunch of over 5,400 multicultural professionals spread across 50+ countries, with our roots firmly planted in industries like travel, finance, entertainment, and technology.
Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.
Our Dyninno Egypt family has over 400 Travel Agents and Support Specialists passionate about making travel dreams come true. And that’s not all – we’re planning to expand to 650 by the end of 2023. That’s right – we’re on a mission to evolve the travel industry!
But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development. We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk – we walk the walk! So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!
Responsibilities:
- Conduct training sessions for new recruits by delivering the training content as per the company’s standards.
- Conduct soft skills training sessions for new recruits during their onboarding program by delivering the training content as per the company’s standards.
- Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations, etc) to identify the area of improvement and provide a coaching plan to employees.
- Coach call center agents on the GDS system.
- Organize and conduct ongoing/advanced training sessions for existing employees as part of their coaching plan.
- Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies, etc.
- Take part in the recruitment and training process as per the request of internal stakeholders.
- Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
- Work closely with Support Senior Manager to create training and development programs for supervisors and team leaders.
Requirements:
- Fluent English Speaker.
- Minimum 5 years experience as Trainer.
- Experience in Sales/Customer Service BPO is preferable.
- Experience with GDS is a plus.
- Excellent Organizational skills.
- Solid communication and presentation abilities.
- Additional certification in training is a plus.
Compensation:
- Very competitive package.
