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Junior Technical Support Specialist

Dynatech / Latvia, Riga

If you are a final-year student at the Faculty of Computer Science and ready to jump-start your career under supervision of experienced professionals – apply for a vacancy at Dynatech! The company offers a terrific opportunity for you to use the acquired theoretical knowledge in a real working environment.   

You will have a chance to work within an international group of companies with good practice programs and tools that connect several thousand employees with customers around the world. We offer in-depth training, as well as analysis of problem situations and solutions that will help you prepare for future work in IT.  

What will you do

  • Monitoring of IT infrastructure, business programs, as well as alerts
  • Analysis of global problem situations for the relevant departments, as well as their management and coordination until a complete solution
  • Communication with responsible people involved – internal and external service providers

What we expect

  • Basic knowledge of IT infrastructure and services
  • Good communication and analytical skills
  • Good written English
  • Knowledge of Russian is a plus
  • Possibility to work in shifts according to the team’s schedule (including evening and night shifts), as well as on-call duty

An advantage will be considered

  • Experience working with standard infrastructure monitoring and surveillance tools
  • Experience working with task tracking systems
  • Experience in customer support or Helpdesk
  • Experience with Linux system
  • Experience in sales

Compensation: 1120 EUR – 1800 EUR gross

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