IT Help Desk Team Lead

Dynatech / India, New Delhi


  • Lead and mentor the Helpdesk team (level 2)
  • Acts as the first point of contact for all IT issues, quickly responding to customers request for IT service within SLA guidelines
  • Provide creative and technical leadership to solve difficult problems.
  • Providing training, and conducting performance evaluations.
  • Communicate with other IT teams for issues that cannot be resolved by the Help desk.
  • Organise team schedules and team workflow.
  • Identify opportunities to reduce support incidents and increase customer satisfaction, including technical requirements for system changes


  • Minimum 10 years’ experience with advance knowledge with technical support, and standard desktop applications
  • Minimum 3 years’ experience in a leadership role
  • Ability to effectively communicate with technical and business stakeholders
  • Demonstrated teamwork, leadership, and customer service skills
  • Excellent English written and verbal communication skills.
  • Strong sense of responsibility and excellent time management skills.

What we offer 

  • Attractive compensation based on demonstrated experience  
  • Hands-on experience with industry-defining innovative trends  
  • Health Cover – Medical Insurance for self and dependent family members (Spouse +2 kids + dependent parents ) 
  • Parental Leave & Remote Work Flexibility   
  • Financial & Retirement   
  • Professional Support - Free access for online courses and Internal Trainings  
  • International and multicultural experience  
  • Free Parking in Cybercity  
  • Office in most prime location of Gurugram – Cybercity  
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