IT Help Desk Team Lead
Dynatech / India, New Delhi
Responsibilities
- Lead and mentor the Helpdesk team (level 2)
- Acts as the first point of contact for all IT issues, quickly responding to customers request for IT service within SLA guidelines
- Provide creative and technical leadership to solve difficult problems.
- Providing training, and conducting performance evaluations.
- Communicate with other IT teams for issues that cannot be resolved by the Help desk.
- Organise team schedules and team workflow.
- Identify opportunities to reduce support incidents and increase customer satisfaction, including technical requirements for system changes
Requirements
- Minimum 10 years’ experience with advance knowledge with technical support, and standard desktop applications
- Minimum 3 years’ experience in a leadership role
- Ability to effectively communicate with technical and business stakeholders
- Demonstrated teamwork, leadership, and customer service skills
- Excellent English written and verbal communication skills.
- Strong sense of responsibility and excellent time management skills.
What we offer
- Attractive compensation based on demonstrated experience
- Hands-on experience with industry-defining innovative trends
- Health Cover – Medical Insurance for self and dependent family members (Spouse +2 kids + dependent parents )
- Parental Leave & Remote Work Flexibility
- Financial & Retirement
- Professional Support - Free access for online courses and Internal Trainings
- International and multicultural experience
- Free Parking in Cybercity
- Office in most prime location of Gurugram – Cybercity
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