Incident Manager
Dynatech / Latvia, Riga
Responsibilities
- Driving incidents confirmation, analysis, investigation, and escalation to responsible parties
- Incident resolution coordination
- Driving corrective action implementation for incidents
- Root cause analysis and follow-ups with responsible parties
- IT Monitoring and alerting tool supervision
- Communication with external and internal service providers and stakeholders
- Possibility to work in shifts according to the team’s schedule (including evening and night shifts), as well as on-call duty
Requirements
- Basic understanding of IT infrastructure services
- Strong problem solving, analytical, and time management skills
- Excellent communication and collaboration skills
- Ability to analyze a high volume of technical data and work in a fast-paced environment
- Knowledge of written and spoken English language
What will be considered as a plus
- Previous Incident and Problem Management Experience
- Familiar with Linux systems
- Experience working with Jira
- Experience with Monitoring and technical troubleshooting tools
- Experience in sales
Compensation: 1800 EUR gross
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