Inbound Travel Sales Representative

Sales / The Philippines, Cebu

A sales support agent is responsible for providing customer service to the company’s clients with existing reservations, assisting the sales department with technical GDS procedures, and working on customer preferences and company interests. The Agent will be involved in and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to processes such as ticket issuance, exchange procedures, refund procedures, name corrections, and flight reinstatements, among others.

 Responsibilities:

• Processing new clients’ inquiries – Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations. 
• Following-up – Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills. 
• Facilitating deals/sales – Supporting the process for clients with professional insight and expertise. 
• Developing – Growing professional level via attending various training and seminars. 
• Networking – Supporting existing and exploring new contacts in order to maintain a stable evolving clients’ database. 
• Planning trips – Engage with other agents to find and deliver the best solutions to clients in a designated GDS (Global Distribution System) software. 

Requirements:

• Advanced/Native level of English (Reading, Writing, and Speaking). 
• Impeccable Communication and Customer Service skills.  
• Advanced level of PC knowledge. 
• Hands-on experience with GDS System is an advantage. 
• Prior experience in Travel/Sales industries will be a weighted advantage. 
• Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives. 

Compensation:

• Unmatched, market-leading incentives scheme (Produce more = Earn more, NO LIMITS. Earn 6 digits in incentives per month). 
• Paid Communication and Customer service skills training provided by our team of international Travel Professionals. 
• Non-stop ongoing training led by our in-house Travel Gurus. 
• Professional and fun work environment. 
• Paid time offs, training, transportation, and meal allowances. 
• Extensive Benefits & Bonuses program. 
• Guaranteed development. 
• Monthly engagement events. 
• Participation in global projects for interested professionals. 
• Class A* office in Cebu.

Want to be our next success story? Apply now!

Let us know if you are interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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