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HR Processes Methodologist

HR / Latvia, Riga

We are looking for an HR Processes Methodologist to join our Trevolution team within Dyninno Group travel division and support Dreamport project. 

Trevolution is a global leader in air ticketing and travel services, serving retail and corporate clients in 50+ markets. With over 20 years of expertise and an entrepreneurial spirit at our core, we combine modern tech with a customer-first approach to simplify travel. As the 4th-largest US airline ticket consolidator, we partner with 70+ airlines, offering a full booking experience with expert support – focused on value and convenience. Our products, including online sales, call bookings, and semi-OTAs, are continually expanding to meet market trends. 

Dreamport is an online platform that allows anyone – despite their location or experience – to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division. 

As the HR Processes Methodologist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals. 

Responsibilities:

  • Optimize the agent journey to improve retention, eNPS, and LTV. 
  • Develop alternative career paths and onboarding processes for freelancers. 
  • Analyze retention trends and execute action plans. 
  • Formulate C&B policies. 
  • Enhance training and nesting processes with the Training department. 
  • Improve HR processes to reduce time-to-hire, cost of acquisition, and time-to-sell. 
  • Propose solutions for team formation to maximize GP and tenure. 
  • Document change management activities and provide regular progress reports. 
  • Collect feedback from business leaders and freelancers for process improvements. 
  • Oversee implementation of HR changes, ensuring adherence to budgets and timelines. 
  • Monitor and evaluate HR initiatives, making adjustments as needed. 
  • Ensure scalability of changes across global operations.

Requirements: 

  • Experience in HR, Change Management, or Workforce Optimization. 
  • Strong background in HR process improvement, retention strategies, and freelancer engagement. 
  • Excellent English language communication skills. 
  • Experience in training, onboarding, and С&B policy development. 
  • Strong project management skills with a data-driven HR approach. 

Compensation:

The salary for this position is between 2,500 EUR Gross and 3,000 EUR Gross per month. 

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