Customer Service Agent-Fluent English Speakers

Trevolution / Egypt, Cairo

Responsibilities:

• Maintaining a positive and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and according to company’s rules and regulations.
• Handling customer requests through different channels and tools.
• Acknowledging and resolving customer complaints.
• Using the provided to keep records of the customer’s interactions and communications.
• Communicating and coordinating with different departments efficiently as necessary.
• Providing feedback on the efficiency of the customer service process.
• Solve the customer’s problems in the most efficient and professional way, keeping into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
• Ensure that the actions taken are being taken according to airlines rules/procedures as well as agency’s policies.
• Ensure maximum revenue generation for the company from each transaction.
• Ensure customer satisfaction and provide professional customer support.
• Comply with the requirements of the department, including presence on the floor, breaks, dress codes, compliance rules.
• Participate in the shift’s rotation, per the scheme provided by the manager.
• Regularly follow-up on the cases he/she has taken, and provide the client with all the information along the way.
• Communicate with the airlines/suppliers to get the needed waivers if applicable.
• Action cases assigned by the Team Leader / Supervisor / Manager.

Requirements:

• Bachelor degree, general education degree, or equivalent. (Must)
• Ability to manage stressed or desperate customers or upset. (preferable)
• Professional computer users or have an acceptable typing speed. (Must)
• Experience working as customer support in travel industry. (preferable)
• Fluent English speaker is a must.
• GDS experience is preferable, (Amadeus, Galileo).
• Shift flexibility. (preferable)
• Good team-player. (preferable)
• Receptive to feedback. (preferable)

Compensation:

very competitive package.

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