Customer Service Agent-Fluent English Speakers

Trevolution / Egypt, Cairo


  • Maintaining a positive and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries and according to company’s rules and regulations.
  • Handling customer requests through different channels and tools.
  • Acknowledging and resolving customer complaints.
  • Using the provided to keep records of the customer’s interactions and communications.
  • Communicating and coordinating with different departments efficiently as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Solve the customer’s problems in the most efficient and professional way, keeping into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
  • Ensure that the actions taken are being taken according to airlines rules/procedures as well as agency’s policies.
  • Ensure maximum revenue generation for the company from each transaction.
  • Ensure customer satisfaction and provide professional customer support.
  • Comply with the requirements of the department, including presence on the floor, breaks, dress codes, compliance rules.
  • Participate in the shift’s rotation, per the scheme provided by the manager.
  • Regularly follow-up on the cases he/she has taken, and provide the client with all the information along the way.
  • Communicate with the airlines/suppliers to get the needed waivers if applicable.
  • Action cases assigned by the Team Leader / Supervisor / Manager.


  • Bachelor degree, general education degree, or equivalent. (Must)
  • Ability to manage stressed or desperate customers or upset. (preferable)
  • Professional computer users or have an acceptable typing speed. (Must)
  • Experience working as customer support in travel industry. (preferable)
  • Fluent English speaker is a must.
  • GDS experience is preferable, (Amadeus, Galileo).
  • Shift flexibility. (preferable)
  • Good team-player. (preferable)
  • Receptive to feedback. (preferable)


very competitive package.

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