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Compliance Specialist (BPO Experience)

Sales / Egypt, Cairo

Responsibilities:

  • Identifying, and reporting compliance issues, irregularities, and violations of employees regarding Work Schedule 
  • Working closely with the Quality Assurance department and higher management to enforce the penalty system across different departments based on Schedule, COC, and COE violations 
  • Tracking, Documenting and Maintaining records of compliance activities and penalties 
  • Preparing and filing monthly, quarterly, and annual compliance reports to the management 
  • Helping management in Developing, implementing, and maintaining internal compliance policies and procedures in accordance with the company’s goals and objectives 
  • Supporting various departments by collecting and reporting internal compliance data 
  • Daily Reporting of all the day actions and team compliance to the attendance 
  • Update and maintain attendance information in the Workforce Management System used by the company. 
  • Maintain running report of attendance incidents. 

Requirements:

  • Bachelor’s degree in any related field. 
  • At least two years of experience as a compliance, quality assurance, schedule management or similar. 
  • Exceptional analytical, investigative, Critical Thinking, and organizational skills. 
  • Excellent interpersonal and verbal and written communication skills. 
  • Documenting and reporting skills. 
  • Proficiency in MS Office. 
  • Excellent English. 

Compensation:

Competitive Package.

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