Bilingual Customer Service Agent
Trevolution / Colombia, Bogota
At Dyninno Colombia we are seeking for goal-oriented individuals to join us as Customer Service Bilingual Agents. If you’re looking to build a career and are confident, you have the skills and experience to help us succeed, we want to work with you! As a customer service agent, you’ll be responsible for customer care, resolving clients’ issues, adjusting the passengers’ bookings via phone or email.
Responsibilities:
- Provide service to the company’s clients with existing reservations
- Assist the sales department with technical GDS procedures,
- Work on customer preferences and company interests.
- Be involved and maintain operative working relationships with the sales and all support departments.
- Provide the team with the required information regarding such processes as ticket issuance, exchange procedures, refund procedures, name corrections, flight reinstatements, etc.
Requirements:
- Excellent verbal and written English communication skills.
- High school diploma.
- Experience in customer care, preferably in travel.
- Problem-solving ability and effective decision-making skills.
- Strong customer service orientation.
- Chat experience is a plus.
- Basic PC keyboarding skills.
- Ability to work in a multi-task environment.
- A general knowledge of geography.
Compensation: Average salary $2.500.000 (Base salary $2.200.000 + performance bonuses) .
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