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Bilingual Customer Service Agent

Customer Support / Colombia, Bogota

At Dyninno Colombia we are seeking attentive and goal-oriented individuals to join us as on-site Customer Service Bilingual Agents. If you are looking to build an outstanding career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:

  • Provide customer service to the company’s clients.
  • Work with existing reservations.
  • Assist the sales department with technical GDS procedures.
  • Work with customer preferences and company interests.
  • Adjust the passengers’ bookings via phone or email.
  • Resolve clients’ issues.
  • 5 working days, 2 days off.

Requirements:

  • Excellent verbal and written English communication skills.
  • High school diploma.
  • Experience in customer service, preferably in the travel industry.
  • Problem-solving ability and effective decision-making skills.
  • Courteous with strong customer service orientation.
  • Ability to work as a team member, as well as independently.
  • Ability to quickly learn new systems and comfortably identify and troubleshoot technical issues.
  • Chat experience is a plus.
  • Basic PC keyboarding skills.
  • Ability to work in a multi-task environment.
  • A general knowledge of the airline industry and geography.

Compensation:

  • average salary USD 2,500 (Base salary USD 2,200 + performance bonuses).
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