Backoffice Quality Control Specialist is responsible for processing and preparation of specialized reports for the needs of internal and external B2B customers and adjusting databases according to their needs.
To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service.
To perform quality tests.
To identify workflow issues.
To handle a scope of audio materials.
To make the reports on the quality of customer service.
To work in databases.
To analyze data and reports to determine error trends.