Backoffice Quality Control Specialist is responsible for processing and preparation of specialized reports for the needs of internal and external B2B customers and adjusting databases according to their needs.
Responsibilities:
To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service.
To perform quality tests.
To identify workflow issues.
To handle a scope of audio materials.
To make the reports on the quality of customer service.
To work in databases.
To analyze data and reports to determine error trends.