Backoffice Quality Control Specialist
Trevolution / Moldova, Chisinau
The Quality Control Specialist is responsible for call screening and preparing specialized reports for the internal needs of other departments to determine the quality of the company’s services.
Responsibilities:
- To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service;
- To perform quality tests;
- To identify workflow issues;
- To handle a scope of audio materials;
- To make reports on the quality of customer service;
- To work in databases;
- To analyze data and reports to determine error trends.
Requirements:
- Medium English knowledge;
- PC knowledge;
- Responsibility;
- Self-motivation;
- Attentive to details;
- Full-time from office.
Compensation: $450 NET + Bonus
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