Backoffice Quality Control Specialist

Customer Support / Moldova, Chisinau

Backoffice Quality Control Specialist is responsible for processing and preparation of specialized reports for the needs of internal and external B2B customers and adjusting databases according to their needs.

Responsibilities:

• To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service.
• To perform quality tests.
• To identify workflow issues.
• To handle a scope of audio materials.
• To make the reports on the quality of customer service.
• To work in databases.
• To analyze data and reports to determine error trends.

Requirements:

• Medium English knowledge.
• PC knowledge.
• Responsibility.
• Self-motivation.
• Attentive to details.
• Full-time from office.

Compensation:

• MDL 7,500 NET + Bonus.

Want to be our next success story? Apply now!

Let us know if you are interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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