Backoffice Quality Control Specialist
Customer Support / Moldova, Chisinau
Backoffice Quality Control Specialist is responsible for processing and preparation of specialized reports for the needs of internal and external B2B customers and adjusting databases according to their needs.
- To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service.
- To perform quality tests.
- To identify workflow issues.
- To handle a scope of audio materials.
- To make the reports on the quality of customer service.
- To work in databases.
- To analyze data and reports to determine error trends.
- Medium English knowledge.
- PC knowledge.
- Attentive to details.
- Full-time from office.
apply for a job