With over 14 years of expertise in the travel and tourism, Gennady’s primary focus is operational excellence and development strategy
Strategy and Analytics Studying data for critical insights to guide strategic decisions and improve customer satisfaction
Product Launch Launching and running a diverse portfolio of travel brands that cater to various customer needs
Operational Efficiency Expanding the company’s footprint to support clients worldwide
Contact Centre Management Rolling out initiatives that focus on customer satisfaction and loyalty
Customer Acquisition Developing effective strategies to attract a wide range of customers and encourage their return
Customer Excellence Rolling out initiatives that focus on customer satisfaction and loyalty
Gennadij started his path in 2010 as a Sales Agent at Trevolution Group, providing customer service over the phone and, within a year, became a supervisor. After succeeding in that role, Gennady was promoted to Trainer in 2013 and became a Sales Director within less than a year.
His innovative and business-savvy vision, along with strong focus on perfecting operations, have taken the company to new heights.
In 2016, he switched from sales to operations and has since significantly contributed to the company’s global growth. Under his leadership, Trevolution Group has opened up 5 new offices, expanding its presence across different regions.
Prior to Dyninno, Gennady has built up a great deal of know-how in the travel industry in the United States.
There, he gained solid background in business development and a deep understanding of the travel market, which further proved to be great assets to Trevolution Group’s success.
Gennady is a great, data driven manager who has proven by far, the understanding of different factors that are of importance to company success. Gennady has encouraged everyone to look at the processes and make strategic decisions based on the data, but not a gut feeling. If Gennady had a credo it would probably be: “Without data you are just a guy with opinion…”
Jurijs Sergejevs
Travel Management Business Analyst
Gennady’s leadership has been driving Trevolution’s growth for more than a decade. He has consistently positioned businesses for long-term success in the highly competitive travel industry. As a highly skilled expert in the global expansion of travel businesses, he excels in both the call-to-book segment and online travel agencies (OTAs).
Abbas El Seblani
Executive Vice President Contact Center Management