On July 18, 2024, a routine update from cybersecurity firm CrowdStrike unexpectedly started causing problems for IT systems around the world. This issue was particularly severe because it affected systems running on Windows, the operating system almost all of us use, that connects businesses and individuals around the world. Microsoft, though not directly responsible for the glitch, found itself involved due to its position relating to the IT infrastructure of many of the affected businesses. We’ve asked experts to comment on how exactly this outage affected their operations over the last few days. Although the outage was attended to, many reported to have experienced delays, such as the NHS. They reported to have faced admin delays, where digital processes had to be done manually on paper. They experienced issues with their appointment setters and records, but no actual treatments were affected. On July 22, they shared an update, saying, “Systems are now back online, and patients with an NHS appointment this week should continue to attend unless told not to.

To read what Evgeny Shirinkin, Chief Product and Technology Officer at Trevolution Group, said, click here