Travel Consultant

Welcome to Dyninno India – a place where passion and expertise meet to create inventive travel and technology solutions. Established in Gurugram in 2019, Dyninno India has quickly grown to become a team of over 600 employees across three divisions – Trevolution, Multipass, and Dynatech. We plan to expand to over 1200 employees across different offices in India by the end of 2023. Our Trevolution team is a group of dedicated travel agents who strive to make every journey a memorable experience for our customers. We are proudly offering ASAP Tickets and Skylux Travel as our primary products, ensuring that our clients receive the best travel deals available.

Responsibilities:

  • Cooperating with clients to determine their needs and advise them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations. 
  • Planning and motivating the client to buy transportation, accommodations, and other travel services.
  • Providing excellent professional customer service and problem resolution skills.
  • Determining customers needs and preferences, such as schedules and costs.

Requirements:

  • Excellent Communication skills. 
  • PC knowledge.
  • Willing to work in night shift.
  • Graduation is a must.

Compensation:

  • Depends on the skills and experience of the candidate. 

GDS Expert

The GDS Experts are assisting agents on the product part, helping them to get the best possible flight options in a short time-range.

Responsibilities:

  • Processing agents’ flights requests in a timely manner.
  • Providing with extra information related to as specific PQ (bullet points).
  • Monitoring the sales made by the team/office and verifies them on Price Drops.
  • Asking for feedback on processed requests and reporting to the Supervisor (If needed to take actions).

Requirements:

  • Must have at least 9+ months of ITN Sales Expertise.
  • Strong experience in Apollo Skills.
  • Basic understanding of sales process.
  • Advanced knowledge of GDS, airline policies, fare rules and restrictions.
  • Stress resilience and emotional intelligence.
  • Consistence, the ability to handle work under pressure and to follow-up on all the requests they take on.

Compensation:

  • PHP 15,000 to 22,000.

Sales Consultant/Executive

Imagine working as Sales Consultant/Executive at an innovative company that offers travel solutions worldwide. We are looking for highly engaged professionals looking to work and develop in a fast-paced environment. This is ideal for individuals interested in rendering solutions to high caliber clients around the world. If you are passionate about travel and seeking new challenges in a dynamic and challenging environment, join the Dyninno Brazil team today and be part of a successful global company. We are part of Dyninno Group, located in Vila Olímpia, São Paulo. We offer a challenging and dynamic work environment with numerous opportunities for personal growth and professional development.

Responsibilities:

  • Receive and process requests from customers interested in purchasing airline tickets and tour packages.
  • Assist business class travelers in making trip arrangements.
  • Helps customers choose the best option.
  • Ability to quickly learn new systems.
  • Build trust and long-term cooperation with customers.
  • Participate in training and continuous development.
  • Receive 24/7 support from world-class Trainers and Advisors.
  • Get interesting and ambitious tasks that will take you to the next professional level.
  • Work in modern&convenient office.

Requirements:

  • Mandatory Advanced / Fluent level of English (C1 level: Reading, Writing and Speaking).
  • Prior experience in Travel/Sales industries.
  • Knowledge of GDS Systems will be a weighted advantage.

Compensation:

  • CLT contract, including benefits: Medical, Dental and Life Insurance, Meal Ticket, without any payroll deduction.
  • Amazing unlimited / uncapped commission.
  • Engagement with a major international group.
  • Hands-on experience with industry-defining innovative trends.
  • Guaranteed growth for interested individuals.
  • International and multicultural experience.
  • Unlimited professional development.
  • Modern office located in one of the best and advanced business areas in São Paulo.

Travel Sales Supervisor

The Sales Supervisor’s priority is to coach and develop front-line agents to service our new and existing customers by providing a world-class customer experience driving increased revenue. The position requires a high level of salesmanship skills, communication, excellent customer service & leadership skills. A strong demonstration of knowledge to skill transfer shaping our Travel Consultants into high-performing, effective, and motivated individuals being involved in the on boarding process, creating continuous learning plans & consistent performance reviews & feedback.

Responsibilities:

  • Lead a team of sales staff to meet or exceed set targets.
  • Establish individual goals for each member of the sales team and review progress regularly.
  • Provide guidance on best practices in customer service, sales process optimization, and product knowledge.
  • Monitor customer satisfaction levels to identify areas for improvement.
  • Analyze data to identify opportunities for increased efficiency or improved results.
  • Monitor customer trends and develop strategies to increase market share.
  • Develop policies and procedures to ensure regulatory compliance.
  • Train new staff in company policies, products, and services.

Requirements:

  • At least 2 years of sales experience and previous supervisory experience in a call center environment.
  • Highly proficient in creating comprehensive plans that lead to sales success.
  • Flexible and thrive in a fast-paced, rapidly expanding environment.
  • Goal-oriented, having sustained energy and determination in exceeding goals & targets.
  • Possess strong analytical and critical thinking skills.
  • Background in a Travel Account is preferred; GDS knowledge is an advantage (not required).

Compensation:

  • Performance-based incentive.
  • Earn your salary while in training.

Travel Assistant

Dacă vorbești fluent engleza, ești empatic și curios, devino Travel Assistant!

În calitate de Travel Assistant, sunteți pasionat de industria de turism, vă place să creați legături cu oamenii și aveți un talent înnăscut pentru rezolvarea problemelor.

Responsabilități:

  • Primirea și procesarea cererilor primite de la clienții internaționali interesați de achiziționarea de bilete de avion și pachete turistice.
  • Asistarea clienților în alegerea celei mai bune opțiuni.
  • Utilizarea unuia dintre cele mai avansate motoare de rezervări și vânzări de bilete de avion și excursii.
  • Construirea încrederii și a unei cooperări pe termen lung cu clienții.
  • Participarea la activități de formare și dezvoltare continuă.
  • Participarea la un program inițial de orientare profesională de 2 săptămâni.
  • Primirea de asistență 24/7 din partea unor formatori și mentori de clasă mondială.

Cerințe:

  • Nivel minim de engleză C1.
  • Flexibilitate în ceea ce privește orele de disponibilitate.
  • Rezistență la stres.
  • Bune abilități de negociere și comunicare.

Salariu:

  • de la USD 500-1,200 NET.

Quality Analyst

We are searching for a Quality Assurance /Senior Quality Assurance who will play an integral part in the development of our existing facilities and set a new benchmark on the market. Our mission is to maximise people’s potential.

Responsibilities:

  • Monitor and focus on individual support and coaching for low performing agents. Monitor and evaluate randomly selected calls to assess associates’ service level standards and complete evaluations of calls made.
  • Conduct daily/weekly/monthly call audits of randomly selected agent calls. Conduct weekly calibration sessions with call center Supervisors to develop scoring consistency and best practices.
  • Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center.
  • Complete agent evaluation forms in quality scoring sheet. Produce reporting based on call audits and offer suggestions, job-aids, etc.
  • Conduct coaching sessions with associates and provide feedback addressing client service, performance, product knowledge and call productivity. Primary participant in training sessions for the phone team. Provides training/orientation of new personnel under the direction of management and HR.
  • Provide detailed and timely feedback to top management on performance results; provides detailed recommendations with follow-through.
  • Must have knowledge of Microsoft Office products, including Word, Excel, PowerPoint.
  • Accept additional duties and responsibilities as delegated by higher levels of management.
  • Work directly with leadership to communicate and address quality concerns.

Requirements:

  • Minimum of 1-3 years’ experience as a Quality Analyst.
  • Very strong written and verbal communication skills (English).
  • Process making/reports making/evaluation sheet.
  • Customer handling skills.
  • Ability to work in rotational shifts.

Compensation:

  • Attractive compensation based on demonstrated experience.
  • Engagement with a major International group.
  • Hands-on experience with industry-defining innovative trends.
  • International and multicultural experience.
  • Unlimited professional development.
  • Office in Cyber City, Gurugram, Haryana, India.

Travel Operations Specialist (New Graduate / Experienced) (On-Site)

Dyninno is a group of companies founded in 2004 in San Francisco. It provides products and services in the finance, travel, and entertainment sectors in 50 markets. 5,400 professionals work in the company around the world. Its offices are located in the USA, UK, Latvia, Canada, India, the Philippines, Moldova, Egypt, Colombia, Italy, Romania, Uzbekistan, Brazil, and Turkey.

We at Dyninno are a diverse, vibrant, and international family of different backgrounds. We welcome people with different experience levels and share an open-minded and supportive culture. We offer a variety of open positions in travel, finance, and entertainment technologies. We provide training and development to achieve your full potential. We’re here to encourage and help you boost your career. Whatever background you bring, explore the opportunities of Dyninno Group.

Dyninno Group, where you can be yourself and where we empower your dreams, is now seeking candidates for Travel Advisorpositions.

Responsibilities:

  • Your role will include arranging flights, travel care services, advising customers on travel arrangements, and those extras that ensure the flight booking goes smoothly.
  • Providing excellent customer service to existing & potential clients, maximizing the opportunity for repeat business.

Requirements:

  • Proficiency in English is a must; knowledge of additional languages is an advantage.
  • A real passion for delivering consistent and outstanding customer service.
  • Proven sales/profit generated track record.
  • Excellent communication and customer service skills.
  • Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily.
  • A confident and outgoing personality.
  • Willingness to learn and a commitment to personal development.
  • Willingness to work night shifts (From 9 PM to 6 AM) or on holidays and from the office in order to provide the best travel consultancy to our US and Canada-located clients.

Compensation:

  • Base Salary + USD-based monthly bonus.
  • Good benefits package (Meal + Travel Card, Complimentary Health Insurance).
  • Professional and personal development training.
  • One day OFF every two working days.
  • One day of birthday paid leave.
  • Promotion opportunities in your first year.
  • Global positions opportunities.
  • Enjoyable environment.
  • Solid and sustainable Company Culture that recognizes and rewards your success.

Inbound Travel Sales Representative

A sales support agent is responsible for providing customer service to the company’s clients with existing reservations, assisting the sales department with technical GDS procedures, and working on customer preferences and company interests. The Agent will be involved in and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to processes such as ticket issuance, exchange procedures, refund procedures, name corrections, and flight reinstatements, among others.

 Responsibilities:

  • Processing new clients’ inquiries – Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations. 
  • Following-up – Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills. 
  • Facilitating deals/sales – Supporting the process for clients with professional insight and expertise. 
  • Developing – Growing professional level via attending various training and seminars. 
  • Networking – Supporting existing and exploring new contacts in order to maintain a stable evolving clients’ database. 
  • Planning trips – Engage with other agents to find and deliver the best solutions to clients in a designated GDS (Global Distribution System) software. 

Requirements:

  • Advanced/Native level of English (Reading, Writing, and Speaking). 
  • Impeccable Communication and Customer Service skills.  
  • Advanced level of PC knowledge. 
  • Hands-on experience with GDS System is an advantage. 
  • Prior experience in Travel/Sales industries will be a weighted advantage. 
  • Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives. 

Compensation:

  • Unmatched, market-leading incentives scheme (Produce more = Earn more, NO LIMITS. Earn 6 digits in incentives per month). 
  • Paid Communication and Customer service skills training provided by our team of international Travel Professionals. 
  • Non-stop ongoing training led by our in-house Travel Gurus. 
  • Professional and fun work environment. 
  • Paid time offs, training, transportation, and meal allowances. 
  • Extensive Benefits & Bonuses program. 
  • Guaranteed development. 
  • Monthly engagement events. 
  • Participation in global projects for interested professionals. 
  • Class A* office in Cebu.

Junior Sales Consultant

Innovative Travel Solutions (ITS) unites ambitious and highly motivated travel and sales professionals providing five-star level services to an international client base.
ITS is a part of Trevolution Group, that is selling over 70,000 air tickets and package holidays every month, having direct distribution contracts with 60+ airlines, uniting over 5,000 employees globally.
It’s your time to be more, achieve more and earn more!
Join our team and jumpstart your career to grow professionally and personally.

Responsibilities:

  • Consult new and existing English-speaking customers on their travel needs. Don’t worry- no cold calling.
  • Provide travel product information and suggest appropriate solutions for international flights and hotels.
  • Provide excellent and professional customer service.
  • Build and sustain successful customer relationships.

Requirements:

  • High-level persuasion, negotiation, and communication skills.
  • Very good written and verbal English skills; knowledge of other languages will be considered as an advantage.
  • Overall understanding of the principles of high-level customer service.
  • Good computer skills.
  • Strong interest in learning new things and constant motivation for self-development.
  • An ambitious and motivated personality.

Compensation:

  • 900 EUR gross + performance bonuses.

Agente de ventas en español

Estamos buscando nuevos Agentes de Viajes que ayuden a los viajeros de habla hispana a realizar sus arreglos de viaje. En Dyninno Colombia queremos personas apasionadas por ayudar a otros, que sean persistentes, empáticas, amables y curiosas. Vendemos alrededor de 70.000 tiquetes aéreos por mes a nivel global y construimos un servicio al cliente extraordinario.

Como un agente de viajes, tienes pasión por la industria del turismo, disfrutas conectarte con las personas y eres un solucionador de problemas innato.

Envía tu hoja de vida a seleccion.bog@dyninno.com

Responsabilidades:

  • Recibir y procesar solicitudes de clientes interesados en comprar tiquetes aéreos.
  • Ayudar a los clientes a escoger la mejor opción.
  • Construir confianza y cooperación a largo plazo con los clientes.
  • Participar de entrenamientos y desarrollo constante.
  • Recibir apoyo 24/7 por parte de tu entrenador, supervisor y miembros de la operación.

Requisitos:

  • Tener experiencia de al menos 6 meses en ventas telefónicas.
  • Ser enfocado al cumplimiento de objetivos y resultados.
  • Ser empático y ambicioso.
  • Trabajar en un ambiente orientado a ventas.

Compensación:

  • USD 2,700COP (Básico SMMLV + comisiones sin techo, liquidadas en dólares).
  • 5 días laborables, 2 días de descanso.
  • Gran programa de bonos y promociones.
  • Contrato directo con Dyninno Colombia.
  • Comprometerte con una empresa global con más de 20 años de experiencia en el mercado.
  • Participación en proyectos de escala global.
  • Tareas interesantes y ambiciosas que te llevarán a tu siguiente nivel profesional.