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Travel Consultant

We empower dreams! At Dyninno Romania, we’re proud to be recognized as the most diverse team within our group of companies. We’re currently expanding and looking for driven and travel-passionate people to join our progressive team. We’re offering a dynamic, fun, and sales-focused environment. If you intend to push boundaries and wish to excel in a travel industry career, then apply today for the Travel Consultant position! 

The role: 

The position is essential in arranging travel packages with their inherent amenities, customizing the offer to clients’ needs, as well as ensuring a smooth flight booking process. The main goal is to establish a long-term rapport to develop a personal client database, through an outstanding Customer Service orientation and commitment.  

Requirements and skills: 

  • Advanced English is a must; knowledge of additional languages is an advantage 
  • Excellent communication and customer service skills 
  • Computer skills 
  • Proven sales/profit generated track record 
  • A tenacious and proactive approach to sales with an ability to “close” the sale 
  • Self-confident, responsible, and think outside the box 
  • Willingness to develop professionally and personally 
  • Available to work Monday – Friday starting 4:00/5:00 PM (8 hrs shift) 

What we offer in return for your time: 

  • Fixed salary starting with 3.000 RON  
  • Commission sales with limitless earning potential starting with + 500 USD 
  • Meal tickets  
  • Regina Maria’s medical insurance  
  • Career growth opportunities  
  • Paid transportation at the end of the shift

Travel Agent

If you are fluent in English, empathetic, and curious, become a Travel Data Specialist!
As a Travel Data Specialist, you have a passion for the travel industry, enjoy building connections with people, and are a natural problem-solver.

Responsibilities:

  • Build and maintain reliable relationships with clients to ensure customer satisfaction. 
  • Gather client needs and preferences to identify suitable flight options. 
  • Offer additional services to enhance the comfort and convenience of clients’ flights. 
  • Engage in ongoing training and development to stay updated on industry trends and best practices. 
  • Collaborate with teammates to address complex cases and provide effective solutions. 
  • Prepare insightful reports based on gathered data to assess performance and identify areas for improvement. 
  • Maintain continuous communication with clients throughout the flight selection and purchasing process, providing timely updates and assistance as needed. 

Requirements:

  • C1 Level of English minimum.
  • Flexibility with hours of availability.
  • Stress resistance.
  • Good negotiation and communication skills.

Compensation:

  • Average $2500-$5000 + (guaranteed base salary+unlimited bonuses)

Agente de Viagens – Bilíngue

Estamos procurando Agente de Viagens bilíngues para vender passagens de classe executiva aos nossos clientes mais exclusivos da marca ASAP Tickets. Como Agente de Viagens, é importante que você tenha paixão por viagens, goste de lidar com clientes especiais, aproveite o contato com pessoas e seja bom em resolver problemas.

Responsabilidades:

  • Atender às consultas de novos clientes – Conversar com os clientes para entender o que eles precisam e dar conselhos sobre destinos adequados, datas de viagem, custos e acomodações.
  • Fazer acompanhamento – Garantir que os clientes estejam satisfeitos com os nossos serviços do início ao fim, oferecendo um excelente atendimento ao cliente e resolvendo problemas quando necessário.
  • Facilitar as vendas – Apoiar os clientes durante o processo de compra, compartilhando seu conhecimento profissional.
  • Desenvolver-se profissionalmente – Participar de treinamentos e seminários para crescer na área.
  • Fazer networking – Manter contato com os clientes atuais e buscar novos contatos para expandir nossa base de clientes.
  • Usar o sistema GDS – Trabalhar com outros agentes para encontrar as melhores opções para os clientes usando o software GDS (Global Distribution System).

Requisitos:

  • Nível avançado/nativo de inglês (leitura, escrita e conversação).
  • Boas habilidades de comunicação.
  • Experiência anterior nas áreas de Viagens ou Vendas é uma vantagem.
  • Ser motivado e ter habilidade para trabalhar com metas de vendas.
  • Lidar bem com feedback e clientes exigentes.

Benefícios:

  • Remuneração competitiva e comissões ilimitadas.
  • Contrato CLT, com benefícios como Assistência Médica, Assistência Odontológica, Seguro de Vida e Vale-refeição sem descontos.
  • Gympass.
  • Trabalho em um grande grupo internacional.
  • Oportunidade de aprender sobre as últimas tendências do setor.
  • Crescimento garantido para quem tem interesse.
  • Experiência internacional e multicultural.
  • Desenvolvimento profissional ilimitado.
  • Escritório moderno localizado em uma das melhores áreas empresariais de São Paulo.

Travel Agent – Bilingual

We are looking for bilingual Travel Agents to sell business-class tickets to our most exclusive clients from ASAP Tickets. As a Travel Agent, you should have a passion for the travel industry, want to deal with exclusive clients, have few calls from high-end clients, enjoy connecting with people, and be a natural problem solver.

Responsibilities:

  • Processing new clients’ inquiries – Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, travel dates, costs, and accommodation.
  • Following-up – Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills.
  • Facilitating deals/sales – Supporting the process for clients with professional insights and expertise.
  • Developing – Growing professional level via attending various trainings and seminars.
  • Networking – Supporting existing and exploring new contacts to maintain a stable and evolving client database.
  • GDS activity – Engaging with other agents to find and deliver the best solutions to clients by using GDS (Global Distribution System) software.

Requirements:

  • Advanced/Native level of English (Reading, Writing and Speaking).
  • Impeccable Communication skills.
  • Prior experience in Travel/Sales industries will be a weighted advantage.
  • Self-motivated and/or money-motivated individual with proven ability to work in a target-based environment to achieve sales goals and objectives.
  • Resilience to deal properly with feedback and potentially demanding clients.

Compensation:

  • Competitive salary and uncapped commissions.
  • CLT contract, including benefits: Medical Assistance, Dental Assistance, Life Insurance and Meal Ticket without any payroll deduction.
  • Gympass.
  • Engagement with a major international group.
  • Hands-on experience with industry-defining innovative trends.
  • Guaranteed growth for interested individuals.
  • International and multicultural experience.

Travel Consultant

Welcome to Dyninno India – a place where passion and expertise meet to create inventive travel and technology solutions. Established in Gurugram in 2019, Dyninno India has quickly grown to become a team of over 600 employees across three divisions – Trevolution, Multipass, and Dynatech. We plan to expand to over 1200 employees across different offices in India by the end of 2023. Our Trevolution team is a group of dedicated travel agents who strive to make every journey a memorable experience for our customers. We are proudly offering ASAP Tickets and Skylux Travel as our primary products, ensuring that our clients receive the best travel deals available.

Responsibilities:

  • Cooperating with clients to determine their needs and advise them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations. 
  • Planning and motivating the client to buy transportation, accommodations, and other travel services.
  • Providing excellent professional customer service and problem resolution skills.
  • Determining customers needs and preferences, such as schedules and costs.

Requirements:

  • Excellent Communication skills. 
  • PC knowledge.
  • Willing to work in night shift.
  • Graduation is a must.

Compensation:

  • Depends on the skills and experience of the candidate. 

GDS Expert

GDS Experts assist our Travel Sales Agents in selecting products by helping them get the best possible flight options in a timely manner.

Responsibilities:

  • Processing agents’ flight requests in a timely manner.
  • Providing extra information related to a specific PQ.
  • Monitoring sales made by the team/office and verifying them on Price Drops.
  • Asking for feedback on processed requests and reporting to the Supervisor.

Requirements:

  • Fresh graduates are welcome to apply.
  • With or without BPO experience.
  • Above-average typing skill (at least 60 words per minute).
  • Above-average computer navigation skills.
  • Minimum geographical knowledge.
  • Tech-savvy.
  • Ability to handle work under pressure and to follow up on all the tasks they take on.
  • Amenable to work onsite in BGC, Taguig City.

Compensation:

  • PHP 15,000 to 22,000.

Travel Sales Supervisor

The Sales Supervisor’s priority is to coach and develop front-line agents to service our new and existing customers by providing a world-class customer experience driving increased revenue. The position requires a high level of salesmanship skills, communication, excellent customer service & leadership skills. A strong demonstration of knowledge to skill transfer shaping our Travel Consultants into high-performing, effective, and motivated individuals being involved in the on boarding process, creating continuous learning plans & consistent performance reviews & feedback.

Responsibilities:

  • Lead a team of sales staff to meet or exceed set targets.
  • Establish individual goals for each member of the sales team and review progress regularly.
  • Provide guidance on best practices in customer service, sales process optimization, and product knowledge.
  • Monitor customer satisfaction levels to identify areas for improvement.
  • Analyze data to identify opportunities for increased efficiency or improved results.
  • Monitor customer trends and develop strategies to increase market share.
  • Develop policies and procedures to ensure regulatory compliance.
  • Train new staff in company policies, products, and services.

Requirements:

  • At least 2 years of sales experience and previous supervisory experience in a call center environment.
  • Highly proficient in creating comprehensive plans that lead to sales success.
  • Flexible and thrive in a fast-paced, rapidly expanding environment.
  • Goal-oriented, having sustained energy and determination in exceeding goals & targets.
  • Possess strong analytical and critical thinking skills.
  • Background in a Travel Account is preferred; GDS knowledge is an advantage (not required).

Compensation:

  • Performance-based incentive.
  • Earn your salary while in training.

Quality Analyst

We are searching for a Quality Assurance /Senior Quality Assurance who will play an integral part in the development of our existing facilities and set a new benchmark on the market. Our mission is to maximise people’s potential.

Responsibilities:

  • Monitor and focus on individual support and coaching for low performing agents. Monitor and evaluate randomly selected calls to assess associates’ service level standards and complete evaluations of calls made.
  • Conduct daily/weekly/monthly call audits of randomly selected agent calls. Conduct weekly calibration sessions with call center Supervisors to develop scoring consistency and best practices.
  • Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center.
  • Complete agent evaluation forms in quality scoring sheet. Produce reporting based on call audits and offer suggestions, job-aids, etc.
  • Conduct coaching sessions with associates and provide feedback addressing client service, performance, product knowledge and call productivity. Primary participant in training sessions for the phone team. Provides training/orientation of new personnel under the direction of management and HR.
  • Provide detailed and timely feedback to top management on performance results; provides detailed recommendations with follow-through.
  • Must have knowledge of Microsoft Office products, including Word, Excel, PowerPoint.
  • Accept additional duties and responsibilities as delegated by higher levels of management.
  • Work directly with leadership to communicate and address quality concerns.

Requirements:

  • Minimum of 1-3 years’ experience as a Quality Analyst.
  • Very strong written and verbal communication skills (English).
  • Process making/reports making/evaluation sheet.
  • Customer handling skills.
  • Ability to work in rotational shifts.

Compensation:

  • Attractive compensation based on demonstrated experience.
  • Engagement with a major International group.
  • Hands-on experience with industry-defining innovative trends.
  • International and multicultural experience.
  • Unlimited professional development.
  • Office in Cyber City, Gurugram, Haryana, India.

Travel Advisor (On-Site)

Dyninno is a group of companies founded in 2004 in San Francisco. It provides products and services in the finance, travel, and entertainment sectors in 50 markets. 5,400 professionals work in the company around the world. Its offices are located in the USA, UK, Latvia, Canada, India, the Philippines, Moldova, Egypt, Colombia, Italy, Romania, Uzbekistan, Brazil, and Turkey.

We at Dyninno are a diverse, vibrant, and international family of different backgrounds. We welcome people with different experience levels and share an open-minded and supportive culture. We offer a variety of open positions in travel, finance, and entertainment technologies. We provide training and development to achieve your full potential. We’re here to encourage and help you boost your career. Whatever background you bring, explore the opportunities of Dyninno Group.

Dyninno Group, where you can be yourself and where we empower your dreams, is now seeking candidates for Travel Advisor positions.

Responsibilities:

  • Your role will include arranging flights, travel care services, advising customers on travel arrangements, and those extras that ensure the flight booking goes smoothly.
  • Providing excellent customer service to existing & potential clients, maximizing the opportunity for repeat business.

Requirements:

  • Proficiency in English is a must; knowledge of additional languages is an advantage.
  • A real passion for delivering consistent and outstanding customer service.
  • Proven sales/profit generated track record.
  • Excellent communication and customer service skills.
  • Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily.
  • A confident and outgoing personality.
  • Willingness to learn and a commitment to personal development.
  • Willingness to work night shifts (From 9 PM to 6 AM) or on holidays and from the office in order to provide the best travel consultancy to our US and Canada-located clients.

Compensation:

  • Base Salary + USD-based monthly bonus.
  • Good benefits package (Meal Card + Travel Allowance + Health Insurance).
  • Professional and personal development training.
  • One day OFF every two working days.
  • One day of birthday paid leave.
  • Promotion opportunities in your first year.
  • Global positions opportunities.
  • Enjoyable environment.
  • Solid and sustainable Company Culture that recognizes and rewards your success.

Travel Sales Agent

A sales support agent is responsible for providing customer service to the company’s clients with existing reservations, assisting the sales department with technical GDS procedures, and working on customer preferences and company interests. The Agent will be involved in and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to processes such as ticket issuance, exchange procedures, refund procedures, name corrections, and flight reinstatements, among others.

 Responsibilities:

  • Processing new customer inquiries. Cooperating with incoming customers to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations.
  • Customer service mindset. Making sure customers are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem-resolution skills.
  • Facilitating deals/sales. Supporting the process for customers with professional insight and expertise.
  • Developing professionally. Growing level of expertise via attending comprehensive training courses and seminars.
  • Market networking. Supporting existing and exploring new contacts in order to maintain a stably-evolving customer database.
  • Travel software activity. Engaging with global consolidators to research and deliver the best solutions to customers in a designated Travel software.

Requirements:

  • Must have at least 6 months of working experience in BPO, Travel, Airlines, Sales.
  • Excellent communication skills (Reading, Writing, and Speaking).
  • Advanced level of PC knowledge.
  • Prior experience in the Travel/Sales industries will be a weighted advantage.

Compensation:

  • Performance-based incentive.
  • HMO covered from Day one.
  • Earn your salary while in training.