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Schedule Management Specialist

Responsibilities:

  • Identifying, and reporting compliance issues, irregularities, and violations of employees regarding Work Schedule
  • Working closely with the Quality Assurance department and higher management to enforce the penalty system across different departments based on Schedule, COC, and COE violations
  • Tracking, Documenting and Maintaining records of compliance activities and penalties
  • Preparing and filing monthly, quarterly, and annual compliance reports to the management
  • Helping management in Developing, implementing, and maintaining internal compliance policies and procedures in accordance with the company’s goals and objectives
  • Supporting various departments by collecting and reporting internal compliance data
  • Daily Reporting of all the day actions and team compliance to the attendance
  • Update and maintain attendance information in the Workforce Management System used by the company.
  • Maintain running report of attendance incidents.

Requirements:

  • Bachelor’s degree in any related field.
  • At least two years of experience as a compliance, quality assurance, schedule management or similar.
  • Exceptional analytical, investigative, Critical Thinking, and organizational skills.
  • Excellent interpersonal and verbal and written communication skills.
  • Documenting and reporting skills.
  • Proficiency in MS Office.
  • Excellent English.

Compensation:

  • Very Competitive Package.

Travel Sales Agent

TRAVEL SALES AGENT FOR A CALL CENTER IN CEBU CITY 

   

Why Choose Dyninno Cebu? 

  • Earn unlimited monthly incentives with our industry-leading performance-based scheme.
  • Get paid while in training for Communication and Customer service  
  • Paid time offs, training, transportation, and meal allowances. 
  • Extensive Benefits & Bonuses program. 
  • Guaranteed learning and career development. 
  • Professional and fun work environment with monthly engagement events and activities. 
  • Participation in global projects for interested professionals. 
  • Class A office in IT Park, Cebu. 

 

Responsibilities 

Dyninno Cebu is seeking driven professionals for the role of Travel Sales Consultant. This position offers exciting responsibilities, including: 

  • Client Consultation: Guide clients on destinations, travel modes, dates, and accommodations based on their needs. 
  • Customer Satisfaction: Ensure client satisfaction and foster long-term relationships through excellent service. 
  • Sales Facilitation: Leverage industry insights to close deals and enhance customer experiences. 
  • Professional Development: Participate in training and networking to expand your skills. 

Requirements

To qualify, applicants should have: 

  • Must have at least 6months of BPO or call center experience. 
  • Advanced/Native level of English (Reading, Writing, and Speaking). 
  • Advanced level of PC knowledge. 
  • Prior experience in Travel/Sales industries will be a weighted advantage. 
  • Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Work Schedule and Location: 

  • Onsite Work: Applicants must be available to work onsite at our IT Park location in Cebu City. 
  • Flexible Shifts: Five working days per week with two days off. 

 

Dyninno Careers 2024 | Top Call Center Jobs in Cebu

Looking for career opportunities in one of the top call centers in Cebu? Dyninno is a global group of companies dedicated to creating exceptional experiences in travel, finance, entertainment, and technology across 50 countries. Established in 2004 by Alex Weinstein, Dyninno has grown into a dynamic, innovation-driven company with over 5,100 talented professionals worldwide, including a strong team here in Cebu.

 

Join the Dyninno Cebu Family 

At Dyninno Cebu, we’re more than just a BPO or call center. With three offices in Cebu City and nearly 1,200 employees, we’re a close-knit community that values every team member. Our vibrant work culture encourages innovation and supports professional growth, making Dyninno one of the top choices for call center jobs in Cebu. 

Travel Sales Agent

TRAVEL SALES AGENT FOR A CALL CENTER IN BGC 

   

Why Choose Dyninno Manila in BGC? 

  • Earn unlimited monthly incentives with our industry-leading performance-based scheme.   Version 2 to indicate amount of highest commission recorded 
  • Get paid while in training for Communication and Customer service  
  • Paid time offs, training, transportation, and meal allowances. 
  • Extensive Benefits & Bonuses program. 
  • Guaranteed learning and career development. 
  • Professional and fun work environment with monthly engagement events and activities. 
  • Participation in global projects for interested professionals. 
  • Class A office in BGC, Taguig City. 

 

Responsibilities 

Dyninno Manila is seeking driven professionals for the role of Travel Sales Consultant. This position offers exciting responsibilities, including: 

  • Client Consultation: Guide clients on destinations, travel modes, dates, and accommodations based on their needs. 
  • Customer Satisfaction: Ensure client satisfaction and foster long-term relationships through excellent service. 
  • Sales Facilitation: Leverage industry insights to close deals and enhance customer experiences. 
  • Professional Development: Participate in training and networking to expand your skills. 

 

Requirements

To qualify, applicants should have: 

  • Must have at least 3 months of BPO or call center experience. Or a graduate of Toursim, Aviation, or other related courses. 
  • Advanced/Native level of English (Reading, Writing, and Speaking). 
  • Advanced level of PC knowledge. 
  • Prior experience in Travel/Sales industries will be a weighted advantage. 
  • Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives. 

 

Work Schedule and Location: 

  • Onsite Work: Applicants must be available to work onsite at our BGC location in Taguig City. 
  • Flexible Shifts: Five working days per week with two days off. 

Dyninno Careers 2024 | Top Call Center Jobs in BGC

Looking for career opportunities in one of the top call centers in BGC? Dyninno is a global group of companies dedicated to creating exceptional experiences in travel, finance, entertainment, and technology across 50 countries. Established in 2004 by Alex Weinstein, Dyninno has grown into a dynamic, innovation-driven company with over 5,100 talented professionals worldwide, including a strong team here in Manila (BGC). 

Join the Dyninno Manila Family 

At Dyninno Manila, we’re more than just a BPO or call center. With a hip office in BGC, Taguig City and nearly 300 employees, we’re a close-knit community that values every team member. Our vibrant work culture encourages innovation and supports professional growth, making Dyninno one of the top choices for call center jobs in BGC. 

Travel Agent

If you are fluent in English, empathetic, and curious, become a Travel Agent!
As a Travel Agent, you have a passion for the travel industry, enjoy building connections with people, and are a natural problem-solver.

Responsibilities:

  • Build and maintain reliable relationships with clients to ensure customer satisfaction. 
  • Gather client needs and preferences to identify suitable flight options. 
  • Offer additional services to enhance the comfort and convenience of clients’ flights. 
  • Engage in ongoing training and development to stay updated on industry trends and best practices. 
  • Collaborate with teammates to address complex cases and provide effective solutions. 
  • Prepare insightful reports based on gathered data to assess performance and identify areas for improvement. 
  • Maintain continuous communication with clients throughout the flight selection and purchasing process, providing timely updates and assistance as needed. 

Requirements:

  • C1 Level of English minimum.
  • Flexibility with hours of availability.
  • Stress resistance.
  • Good negotiation and communication skills.

Compensation:

  • Average $1500-$2500 + (guaranteed base salary+unlimited bonuses)

Agente de Viagens – Bilíngue

Estamos procurando Agente de Viagens bilíngues para vender passagens de classe executiva aos nossos clientes mais exclusivos da marca ASAP Tickets. Como Agente de Viagens, é importante que você tenha paixão por viagens, goste de lidar com clientes especiais, aproveite o contato com pessoas e seja bom em resolver problemas.

Responsabilidades:

  • Atender às consultas de novos clientes – Conversar com os clientes para entender o que eles precisam e dar conselhos sobre destinos adequados, datas de viagem, custos e acomodações.
  • Fazer acompanhamento – Garantir que os clientes estejam satisfeitos com os nossos serviços do início ao fim, oferecendo um excelente atendimento ao cliente e resolvendo problemas quando necessário.
  • Facilitar as vendas – Apoiar os clientes durante o processo de compra, compartilhando seu conhecimento profissional.
  • Desenvolver-se profissionalmente – Participar de treinamentos e seminários para crescer na área.
  • Fazer networking – Manter contato com os clientes atuais e buscar novos contatos para expandir nossa base de clientes.
  • Usar o sistema GDS – Trabalhar com outros agentes para encontrar as melhores opções para os clientes usando o software GDS (Global Distribution System).

Requisitos:

  • Nível avançado/nativo de inglês (leitura, escrita e conversação).
  • Boas habilidades de comunicação.
  • Experiência anterior nas áreas de Viagens ou Vendas é uma vantagem.
  • Ser motivado e ter habilidade para trabalhar com metas de vendas.
  • Lidar bem com feedback e clientes exigentes.

Benefícios:

  • Remuneração competitiva e comissões ilimitadas.
  • Contrato CLT, com benefícios como Assistência Médica, Assistência Odontológica, Seguro de Vida e Vale-refeição sem descontos.
  • Gympass.
  • Trabalho em um grande grupo internacional.
  • Oportunidade de aprender sobre as últimas tendências do setor.
  • Crescimento garantido para quem tem interesse.
  • Experiência internacional e multicultural.
  • Desenvolvimento profissional ilimitado.
  • Escritório moderno localizado em uma das melhores áreas empresariais de São Paulo.

Travel Agent – Bilingual

We are looking for bilingual Travel Agents to sell business-class tickets to our most exclusive clients from ASAP Tickets. As a Travel Agent, you should have a passion for the travel industry, want to deal with exclusive clients, have few calls from high-end clients, enjoy connecting with people, and be a natural problem solver.

Responsibilities:

  • Processing new clients’ inquiries – Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, travel dates, costs, and accommodation.
  • Following-up – Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills.
  • Facilitating deals/sales – Supporting the process for clients with professional insights and expertise.
  • Developing – Growing professional level via attending various trainings and seminars.
  • Networking – Supporting existing and exploring new contacts to maintain a stable and evolving client database.
  • GDS activity – Engaging with other agents to find and deliver the best solutions to clients by using GDS (Global Distribution System) software.

Requirements:

  • Advanced/Native level of English (Reading, Writing and Speaking).
  • Impeccable Communication skills.
  • Prior experience in Travel/Sales industries will be a weighted advantage.
  • Self-motivated and/or money-motivated individual with proven ability to work in a target-based environment to achieve sales goals and objectives.
  • Resilience to deal properly with feedback and potentially demanding clients.

Compensation:

  • Competitive salary and uncapped commissions.
  • CLT contract, including benefits: Medical Assistance, Dental Assistance, Life Insurance and Meal Ticket without any payroll deduction.
  • Gympass.
  • Engagement with a major international group.
  • Hands-on experience with industry-defining innovative trends.
  • Guaranteed growth for interested individuals.
  • International and multicultural experience.

Travel Consultant

Welcome to Dyninno India – a place where passion and expertise meet to create inventive travel and technology solutions. Established in Gurugram in 2019, Dyninno India has quickly grown to become a team of over 600 employees across three divisions – Trevolution, Multipass, and Dynatech. We plan to expand to over 1200 employees across different offices in India by the end of 2023. Our Trevolution team is a group of dedicated travel agents who strive to make every journey a memorable experience for our customers. We are proudly offering ASAP Tickets and Skylux Travel as our primary products, ensuring that our clients receive the best travel deals available.

Responsibilities:

  • Cooperating with clients to determine their needs and advise them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations. 
  • Planning and motivating the client to buy transportation, accommodations, and other travel services.
  • Providing excellent professional customer service and problem resolution skills.
  • Determining customers needs and preferences, such as schedules and costs.

Requirements:

  • Excellent Communication skills. 
  • PC knowledge.
  • Willing to work in night shift.
  • Graduation is a must.

Compensation:

  • Depends on the skills and experience of the candidate. 

Quality Analyst

We are searching for a Quality Assurance /Senior Quality Assurance who will play an integral part in the development of our existing facilities and set a new benchmark on the market. Our mission is to maximise people’s potential.

Responsibilities:

  • Monitor and focus on individual support and coaching for low performing agents. Monitor and evaluate randomly selected calls to assess associates’ service level standards and complete evaluations of calls made.
  • Conduct daily/weekly/monthly call audits of randomly selected agent calls. Conduct weekly calibration sessions with call center Supervisors to develop scoring consistency and best practices.
  • Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center.
  • Complete agent evaluation forms in quality scoring sheet. Produce reporting based on call audits and offer suggestions, job-aids, etc.
  • Conduct coaching sessions with associates and provide feedback addressing client service, performance, product knowledge and call productivity. Primary participant in training sessions for the phone team. Provides training/orientation of new personnel under the direction of management and HR.
  • Provide detailed and timely feedback to top management on performance results; provides detailed recommendations with follow-through.
  • Must have knowledge of Microsoft Office products, including Word, Excel, PowerPoint.
  • Accept additional duties and responsibilities as delegated by higher levels of management.
  • Work directly with leadership to communicate and address quality concerns.

Requirements:

  • Minimum of 1-3 years’ experience as a Quality Analyst.
  • Very strong written and verbal communication skills (English).
  • Process making/reports making/evaluation sheet.
  • Customer handling skills.
  • Ability to work in rotational shifts.

Compensation:

  • Attractive compensation based on demonstrated experience.
  • Engagement with a major International group.
  • Hands-on experience with industry-defining innovative trends.
  • International and multicultural experience.
  • Unlimited professional development.
  • Office in Cyber City, Gurugram, Haryana, India.

Travel Advisor (On-Site)

Dyninno is a group of companies founded in 2004 in San Francisco. It provides products and services in the finance, travel, and entertainment sectors in 50 markets. 5,400 professionals work in the company around the world. Its offices are located in the USA, UK, Latvia, Canada, India, the Philippines, Moldova, Egypt, Colombia, Italy, Romania, Uzbekistan, Brazil, and Turkey.

We at Dyninno are a diverse, vibrant, and international family of different backgrounds. We welcome people with different experience levels and share an open-minded and supportive culture. We offer a variety of open positions in travel, finance, and entertainment technologies. We provide training and development to achieve your full potential. We’re here to encourage and help you boost your career. Whatever background you bring, explore the opportunities of Dyninno Group.

Dyninno Group, where you can be yourself and where we empower your dreams, is now seeking candidates for Travel Advisor positions.

Responsibilities:

  • Your role will include arranging flights, travel care services, advising customers on travel arrangements, and those extras that ensure the flight booking goes smoothly.
  • Providing excellent customer service to existing & potential clients, maximizing the opportunity for repeat business.

Requirements:

  • Proficiency in English is a must; knowledge of additional languages is an advantage.
  • A real passion for delivering consistent and outstanding customer service.
  • Proven sales/profit generated track record.
  • Excellent communication and customer service skills.
  • Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily.
  • A confident and outgoing personality.
  • Willingness to learn and a commitment to personal development.
  • Willingness to work night shifts (From 9 PM to 6 AM) or on holidays and from the office in order to provide the best travel consultancy to our US and Canada-located clients.

Compensation:

  • Base Salary + USD-based monthly bonus.
  • Good benefits package (Meal Card + Travel Allowance + Health Insurance).
  • Professional and personal development training.
  • One day OFF every two working days.
  • One day of birthday paid leave.
  • Promotion opportunities in your first year.
  • Global positions opportunities.
  • Enjoyable environment.
  • Solid and sustainable Company Culture that recognizes and rewards your success.

Junior Sales Consultant

Innovative Travel Solutions (ITS) unites ambitious and highly motivated travel and sales professionals providing five-star level services to an international client base.
ITS is a part of Trevolution Group, that is selling over 70,000 air tickets and package holidays every month, having direct distribution contracts with 60+ airlines, uniting over 5,000 employees globally.
It’s your time to be more, achieve more and earn more!
Join our team and jumpstart your career to grow professionally and personally.

Responsibilities:

  • Consult new and existing English-speaking customers on their travel needs. Don’t worry- no cold calling.
  • Provide travel product information and suggest appropriate solutions for international flights and hotels.
  • Provide excellent and professional customer service.
  • Build and sustain successful customer relationships.

Requirements:

  • High-level persuasion, negotiation, and communication skills.
  • Very good written and verbal English skills; knowledge of other languages will be considered as an advantage.
  • Overall understanding of the principles of high-level customer service.
  • Good computer skills.
  • Strong interest in learning new things and constant motivation for self-development.
  • An ambitious and motivated personality.

Compensation:

  • 900 EUR gross + performance bonuses.