HR Archives - Trevolution

HR Processes Methodologist

We are looking for an HR Processes Methodologist to join our Trevolution team within Dyninno Group travel division and support Dreamport project.

Trevolution is a global leader in air ticketing and travel services, serving retail and corporate clients in 50+ markets. With over 20 years of expertise and an entrepreneurial spirit at our core, we combine modern tech with a customer-first approach to simplify travel. As the 4th-largest US airline ticket consolidator, we partner with 70+ airlines, offering a full booking experience with expert support – focused on value and convenience. Our products, including online sales, call bookings, and semi-OTAs, are continually expanding to meet market trends.

Dreamport is an online platform that allows anyone – despite their location or experience – to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.

As the HR Processes Methodologist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.

Responsibilities:

Optimize the agent journey to improve retention, eNPS, and LTV.
Develop alternative career paths and onboarding processes for freelancers.
Analyze retention trends and execute action plans.
Formulate C&B policies.
Enhance training and nesting processes with the Training department.
Improve HR processes to reduce time-to-hire, cost of acquisition, and time-to-sell.
Propose solutions for team formation to maximize GP and tenure.
Document change management activities and provide regular progress reports.
Collect feedback from business leaders and freelancers for process improvements.
Oversee implementation of HR changes, ensuring adherence to budgets and timelines.
Monitor and evaluate HR initiatives, making adjustments as needed.
Ensure scalability of changes across global operations.

Requirements:

Experience in HR, Change Management, or Workforce Optimization.
Strong background in HR process improvement, retention strategies, and freelancer engagement.
Excellent English language communication skills.
Experience in training, onboarding, and С&B policy development.
Strong project management skills with a data-driven HR approach.

Compensation:

The salary for this position is between 2,500 EUR Gross and 3,000 EUR Gross per month.

Talent Acquisition Specialist (5 Months Fixed Term)

We are looking for a Talent Acquisition Specialist for a 5-month contractual role to support high-volume hiring in our contact center. This role focuses on executing bulk hiring strategies, sourcing top talent, and ensuring a seamless recruitment process.

Responsibilities 

Bulk Hiring Strategy. Develop and execute a comprehensive recruitment strategy for bulk hiring in the contact center, ensuring the timely fulfillment of staffing needs. 
Sourcing and Pipeline Building. Utilize a variety of sourcing methods to build a robust talent pipeline, including online job boards, social media, industry networking, and other creative channels. 
Candidate Screening and Assessment. Conduct thorough screening and assessment of candidates to ensure they meet the requirements of the role, including skills, cultural fit, and competitive target driven performance expectations. 
Collaboration with Hiring Managers. Partner with hiring managers to understand their staffing needs, provide regular updates on recruitment progress, and adjust strategies as needed. 
Employer Branding. Contribute to the development and enhancement of our employer brand to attract top talent. Implement initiatives to improve the candidate’s experience throughout the recruitment process. 
Data-Driven Decision Making. Utilize recruitment metrics and data analysis to assess the effectiveness of recruitment strategies, make data-driven decisions, and continuously optimize the hiring effectiveness and process. 
Interview Coordination. Coordinate and conduct interviews with candidates, ensuring a positive and professional candidate experience. 
Offer Management. Close offer process, including negotiation, offer letters, and onboarding logistics.

Requirements 

3 to 6 years of rich volume experience in recruitment, selection, headhunting, full-cycle recruitment, strategic sourcing (End-to-end Talent Acquisition) in a contact center setup. 
Experience in working with a few AI tools for interviewing purposes and ERPs like SAP, PeopleSoft, Workday, Oracle etc. 
Experience in working in a highly competitive and target-driven environment is a plus. And must have hired Sales and Customer Service roles. 
Bachelor’s Degree in Human Resource Management, Psychology, Business Management, or equivalent. 
Excellent hold on the English language both – verbal and written along with finesse in communication skills. 
Must be open to work as per business requirements.

Compensation 

Very competitive compensation package; negotiable based on demonstrated experience. 
Engagement with a major international group. 
Hands-on experience with industry-defining innovative trends. 
Guaranteed growth for interested individuals. 
International and multicultural experience. 
Unlimited professional development. 
Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Manila.

Talent Acquisition Manager Manila

Our friendly, energetic, and ambitious team is currently looking for a key member as a Talent Acquisition Manager. The chosen candidate will play an integral part in the development of our existing facility and set a new benchmark. The Talent Acquisition Manager is responsible for making recruitment plans and delivery along with planning, sourcing, hiring and managing the candidate’s pipeline. The role is expected to exhibit self-discipline and autonomy in all work efforts and is generally guided by an HR leader.

Responsibilities

Strategic Planning. Develop and execute a comprehensive talent acquisition strategy for bulk hiring. Collaborate with senior management to align recruitment goals with organizational objectives. Analyze workforce trends, market conditions, and industry best practices to inform recruitment strategies.
Team Leadership. Lead and mentor a high-performing talent acquisition team, providing guidance and support in achieving hiring targets. Foster a collaborative and positive work environment that promotes innovation and continuous improvement.
Recruitment Process Optimization. Design and streamline efficient and effective recruitment processes tailored for bulk hiring. Utilize/implement technology solutions to enhance the recruitment process and improve overall candidate experience.
Sourcing and Outreach: Utilize various channels to source a large volume of qualified candidates, including job boards, social media, networking events, and industry partnerships. Develop and maintain relationships with recruitment agencies, colleges, and other talent pipelines relevant as per local market.
Candidate Assessment and Selection. Implement rigorous screening processes and assessment tools to identify quality candidates efficiently. Collaborate with hiring managers regularly to ensure alignment on candidate profiles and hiring criteria.
Employer Branding and Candidate Experience. Enhance the organization’s employer brand/presence/presence within the contact center industry to attract top talent. Develop and execute employer branding initiatives, including participation in industry events and forums. And ensure a high level of candidate experience.
Data Analysis and Reporting. Track and analyze recruitment metrics to evaluate the effectiveness of talent acquisition strategies. Provide regular reports to senior management on key performance indicators and recruitment outcomes to maximize the ROI.
Measures of Success: 1) Fulfillment within TAT, 2) Source Mix, 3) Hiring Conversions 4) Hiring Manager Experience, and 5) Candidate Experience.

Requirements

Candidates should have a rich work experience of 10-15 years in the relevant TA domain.
Strong understanding of local/regional laws and nuances related to Recruitment.
Proven ability to work creatively and analytically in a problem-solving environment.
Strong professional presence and ability to work effectively with senior business leaders to influence and make significant decisions.
Experience with developing and executing strategies to build a diverse workforce.
Exhibit ability to adapt communication style to the style of others, developing rapport and staying calm under pressure.
Bachelor’s Degree or Master’s Degree in HR/Social Work/ from top business schools;
Exceptional Excel and PowerPoint skills.
Strong focus on delivery and results with high energy levels.
Experience of working in a fast-paced environment.
Strong negotiation skills, including internally within the company and with customers or suppliers.
Experience in global team collaboration and/ or relevant experience.
High process orientation and strong analytical skills.
Strong business understanding.

Compensation

Very competitive compensation package – negotiable based on demonstrated experience.
Engagement with a major international group.
Hands-on experience with industry-defining innovative trends.
Guaranteed growth for interested individuals.
International and multicultural experience.
Unlimited professional development.
Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Manila.

Global Compensation and Benefits Team Lead

We are looking for a Global Compensation and Benefits Team Lead to join our Trevolution team within Dyninno Group travel division.

Trevolution is a global leader in air ticketing and travel services, serving retail and corporate clients in 50+ markets. With over 20 years of expertise and an entrepreneurial spirit at our core, we combine modern tech with a customer-first approach to simplify travel. As the 4th-largest US airline ticket consolidator, we partner with 70+ airlines, offering a full booking experience with expert support focused on value and convenience. Our products, including online sales, call bookings, and semi-OTAs, are continually expanding to meet market trends.

As a Global Compensation and Benefits Team Lead you will be responsible for designing and managing our compensation and benefits programs to attract and retain Top talent. The ideal candidate will have a strong understanding of market trends, excellent analytical skills, and the ability to ensure compliance with relevant regulation.

Responsibilities:

Lead and develop existing C&B team.
Create, support, and automate C&B dashboards.
Create report calendar and ensure timely delivery of reports to TOP management and other stakeholders.
Provide proactive approach in investigating business data and providing insights.
Conduct regular market analysis to ensure our compensation remains competitive in the industry.
Develop and implement calculations and guidelines for salary adjustments and promotions.
Design, implement, and manage effective annual bonus estimations and determinations that align with organizational goals and market practices.
Conduct internal reviews and assessments of employee perks and benefits.
Conduct regular and thorough salary reviews to ensure alignment with market trends and industry benchmarks.
Ensure compliance with local specifics and regulations in compensation and benefits practices.
Work closely with the Finance team to ensure alignment with overall compensation strategies.
Collaborate with HR and leadership to ensure fairness and equity in pay practices and accessibility of benefits.
Develop and maintain spreadsheets to model compensation scenarios and forecast budgetary impacts.
Provide data-driven recommendations for salary adjustments and incentive structures.

Requirements:

Bachelor’s degree in Human Resources, Business Administration, Mathematics, or related quantitative field.
Proven experience in leading C&B, Financial Reporting or similar function.
Strong experience in conducting salary calculations, reviews, and implementing effective compensation and benefits strategies.
Advanced proficiency in Microsoft Excel, including the ability to create complex formulas, pivot tables, and charts.
Strong analytical skills to interpret and leverage compensation data for decision-making.
Strong project management skills with the ability to lead and execute multiple initiatives concurrently.

Compensation:

The starting point for this position is no less than 3,500 EUR Gross per month depending on the applicant’s professional experience in the relevant field.

Learning & Development Lead

Welcome to Dyninno India – a place where passion and expertise meet to create inventive travel and technology solutions. Established in Gurugram in 2019, Dyninno India has quickly grown to become a team of over 600 employees across three divisions: Trevolution, Multipass, and Dynatech. We plan to expand to over 1200 employees across different offices in India by the end of 2023. Our Trevolution team is a group of dedicated travel agents who strive to make every journey a memorable experience for our customers. We are proudly offering ASAP Tickets and Skylux Travel as our primary products, ensuring that our clients receive the best travel deals available.

Responsibilities:

Collaborate with business managers to develop and implement career development plans that align with organizational needs.
Create and manage succession plans to identify and develop key talent for leadership positions.
Analyze job requirements, career paths, and performance reviews to identify training needs and develop effective training programs.
Design and deliver training programs for employee upskilling in collaboration with business managers; monitor agreed SLAs and output quality.
Continuously evaluate and improve policies, procedures, and programs to enhance employee learning and development opportunities.

Requirements:

Minimum 10 years of experience in L&D, OD and training.
Knowledge and understanding of best practices in employee engagement theory.
Strong knowledge of effective learning and development tools and models.
Proven experience in content creation and delivery.
Proficient in MS Office; knowledge of SAP SuccessFactors would be a plus.
Strong attention to detail and problem-solving skills.

Compensation:

Depends on the skills and experience of the candidate.

ER & Engagement Specialist

We are looking for candidates with exceptional interpersonal skills for the position of employee relations specialist. Employee relations specialists are responsible for collecting and analyzing employee data, organizing and updating employee files, and overseeing employee orientation and training, among other duties.

Moreover, employee relations specialists will need to have extensive knowledge of employment law and adhere to company and industry regulations at all times.

Responsibilities:

To actively work with employees and stakeholders to support the floor decorum.
To works closely with Operations team and assist line Managers and (or) Supervisors to understand policies and procedures.
To provide accurate advice on issues arising from employment contracts and company policies.
To assist in the resolution of specific disciplinary or grievance cases.
To ensure that grievance handling and disciplinary proceedings are carried out in line with company policy.
To be a mentor and guide for the employees from the perspective of communicating policies pertaining to entire employee life cycle and motivate employees and develop a healthy work environment.
To regularly publish MIS and dashboards to relevant stakeholders.
To conduct exit interviews and support employees in exit formalities.
To conductcEmployee Engagement Activities on the floor.

Requirements:

1-3 years of Employee experience.
Excellent communication skills.
Open for working at night, rotational shifts and rotational WOs.
Must be proactive and high on taking responsibilities.
Self-motivated.

Compensation:

Attractive compensation based on demonstrated experience.
Engagement with a major international group.
Hands-on experience with industry-defining innovative trends.
International and multicultural experience.
Unlimited professional development.
Office in Cyber City, Gurugram, Haryana, India.