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Customer Service Agent- Fluent English Speakers

Responsibilities:  

  • Respond promptly to customer inquiries, orders (such as refunds or exchange) and according to company’s rules and regulations. 
  • Suggest solutions when a service malfunctions. 
  • Let customers or clients know about additional services. 
  • Suggest ways to improve the efficiency of the customer service process. 
  • Regularly follow-up on the cases he/she has taken and provide the client with all the information along the way.
  • Escalate queries and log complaints to the systems if needed. 
  • Keep records of the customer’s calls and communications. 
  • Communicate and coordinate with different departments efficiently as necessary. 
  • Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments. 
  • Review the actions taken to ensure that it’s being taken according to airlines rules/procedures as well as agency’s policies. 
  • Communicate with the airlines/suppliers to get the needed waivers when needed. 
  • Handle any cases assigned by the Team Leader / Supervisor / Manager 
  • Ensure customer satisfaction and provide professional customer support.

Requirements: 

  • Bachelor’s degree. 
  • Minimum of 1-3 years of work experience.  
  • Good knowledge of the Travel industry is a plus.  
  • Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a plus.  
  • Communication and Presentation skills. 
  • Excellent organizational and planning skills. 
  • Customer Orientation. 
  • Team Player 
  • Flexibility to work on rotational shifts. 
  • Advanced troubleshooting and multi-tasking skills. 
  • Problem-solving skills. 
  • Negotiation skills. 
  • Patience, compassion and empathy.

    Compensation:

  • EGP 10,000 Net salary + up to 200$ KPIS Paid in USD

 

Bilingual Customer Service Agent

At Dyninno Colombia we are seeking attentive and goal-oriented individuals to join us as on-site Customer Service Bilingual Agents. If you are looking to build an outstanding career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:

  • Provide customer service to the company’s clients.
  • Work with existing reservations.
  • Assist the sales department with technical GDS procedures.
  • Work with customer preferences and company interests.
  • Adjust the passengers’ bookings via phone or email.
  • Resolve clients’ issues.
  • 5 working days, 2 days off.

Requirements:

  • Excellent verbal and written English communication skills.
  • High school diploma.
  • Experience in customer service, preferably in the travel industry.
  • Problem-solving ability and effective decision-making skills.
  • Courteous with strong customer service orientation.
  • Ability to work as a team member, as well as independently.
  • Ability to quickly learn new systems and comfortably identify and troubleshoot technical issues.
  • Chat experience is a plus.
  • Basic PC keyboarding skills.
  • Ability to work in a multi-task environment.
  • A general knowledge of the airline industry and geography.

Compensation:

  • average salary USD 2,500 (Base salary USD 2,200 + performance bonuses).