Talent Acquisition Specialist (5 Months Fixed Term)
We are looking for a Talent Acquisition Specialist for a 5-month contractual role to support high-volume hiring in our contact center. This role focuses on executing bulk hiring strategies, sourcing top talent, and ensuring a seamless recruitment process.
Responsibilities
- Bulk Hiring Strategy. Develop and execute a comprehensive recruitment strategy for bulk hiring in the contact center, ensuring the timely fulfillment of staffing needs.
- Sourcing and Pipeline Building. Utilize a variety of sourcing methods to build a robust talent pipeline, including online job boards, social media, industry networking, and other creative channels.
- Candidate Screening and Assessment. Conduct thorough screening and assessment of candidates to ensure they meet the requirements of the role, including skills, cultural fit, and competitive target driven performance expectations.
- Collaboration with Hiring Managers. Partner with hiring managers to understand their staffing needs, provide regular updates on recruitment progress, and adjust strategies as needed.
- Employer Branding. Contribute to the development and enhancement of our employer brand to attract top talent. Implement initiatives to improve the candidate’s experience throughout the recruitment process.
- Data-Driven Decision Making. Utilize recruitment metrics and data analysis to assess the effectiveness of recruitment strategies, make data-driven decisions, and continuously optimize the hiring effectiveness and process.
- Interview Coordination. Coordinate and conduct interviews with candidates, ensuring a positive and professional candidate experience.
- Offer Management. Close offer process, including negotiation, offer letters, and onboarding logistics.
Requirements
- 3 to 6 years of rich volume experience in recruitment, selection, headhunting, full-cycle recruitment, strategic sourcing (End-to-end Talent Acquisition) in a contact center setup.
- Experience in working with a few AI tools for interviewing purposes and ERPs like SAP, PeopleSoft, Workday, Oracle etc.
- Experience in working in a highly competitive and target-driven environment is a plus. And must have hired Sales and Customer Service roles.
- Bachelor’s Degree in Human Resource Management, Psychology, Business Management, or equivalent.
- Excellent hold on the English language both – verbal and written along with finesse in communication skills.
- Must be open to work as per business requirements.
Compensation
- Very competitive compensation package; negotiable based on demonstrated experience.
- Engagement with a major international group.
- Hands-on experience with industry-defining innovative trends.
- Guaranteed growth for interested individuals.
- International and multicultural experience.
- Unlimited professional development.
- Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Manila.
Talent Acquisition Manager Manila
Our friendly, energetic, and ambitious team is currently looking for a key member as a Talent Acquisition Manager. The chosen candidate will play an integral part in the development of our existing facility and set a new benchmark. The Talent Acquisition Manager is responsible for making recruitment plans and delivery along with planning, sourcing, hiring and managing the candidate’s pipeline. The role is expected to exhibit self-discipline and autonomy in all work efforts and is generally guided by an HR leader.
Responsibilities
- Strategic Planning. Develop and execute a comprehensive talent acquisition strategy for bulk hiring. Collaborate with senior management to align recruitment goals with organizational objectives. Analyze workforce trends, market conditions, and industry best practices to inform recruitment strategies.
- Team Leadership. Lead and mentor a high-performing talent acquisition team, providing guidance and support in achieving hiring targets. Foster a collaborative and positive work environment that promotes innovation and continuous improvement.
- Recruitment Process Optimization. Design and streamline efficient and effective recruitment processes tailored for bulk hiring. Utilize/implement technology solutions to enhance the recruitment process and improve overall candidate experience.
- Sourcing and Outreach: Utilize various channels to source a large volume of qualified candidates, including job boards, social media, networking events, and industry partnerships. Develop and maintain relationships with recruitment agencies, colleges, and other talent pipelines relevant as per local market.
- Candidate Assessment and Selection. Implement rigorous screening processes and assessment tools to identify quality candidates efficiently. Collaborate with hiring managers regularly to ensure alignment on candidate profiles and hiring criteria.
- Employer Branding and Candidate Experience. Enhance the organization’s employer brand/presence/presence within the contact center industry to attract top talent. Develop and execute employer branding initiatives, including participation in industry events and forums. And ensure a high level of candidate experience.
- Data Analysis and Reporting. Track and analyze recruitment metrics to evaluate the effectiveness of talent acquisition strategies. Provide regular reports to senior management on key performance indicators and recruitment outcomes to maximize the ROI.
- Measures of Success: 1) Fulfillment within TAT, 2) Source Mix, 3) Hiring Conversions 4) Hiring Manager Experience, and 5) Candidate Experience.
Requirements
- Candidates should have a rich work experience of 10-15 years in the relevant TA domain.
- Strong understanding of local/regional laws and nuances related to Recruitment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Strong professional presence and ability to work effectively with senior business leaders to influence and make significant decisions.
- Experience with developing and executing strategies to build a diverse workforce.
- Exhibit ability to adapt communication style to the style of others, developing rapport and staying calm under pressure.
- Bachelor’s Degree or Master’s Degree in HR/Social Work/ from top business schools;
- Exceptional Excel and PowerPoint skills.
- Strong focus on delivery and results with high energy levels.
- Experience of working in a fast-paced environment.
- Strong negotiation skills, including internally within the company and with customers or suppliers.
- Experience in global team collaboration and/ or relevant experience.
- High process orientation and strong analytical skills.
- Strong business understanding.
Compensation
- Very competitive compensation package – negotiable based on demonstrated experience.
- Engagement with a major international group.
- Hands-on experience with industry-defining innovative trends.
- Guaranteed growth for interested individuals.
- International and multicultural experience.
- Unlimited professional development.
- Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Manila.
Travel Sales Agent
TRAVEL SALES AGENT FOR A CALL CENTER IN BGC
Why Choose Dyninno Manila in BGC?
- Earn unlimited monthly incentives with our industry-leading performance-based scheme. Version 2 to indicate amount of highest commission recorded
- Get paid while in training for Communication and Customer service
- Paid time offs, training, transportation, and meal allowances.
- Extensive Benefits & Bonuses program.
- Guaranteed learning and career development.
- Professional and fun work environment with monthly engagement events and activities.
- Participation in global projects for interested professionals.
- Class A office in BGC, Taguig City.
Responsibilities
Dyninno Manila is seeking driven professionals for the role of Travel Sales Consultant. This position offers exciting responsibilities, including:
- Client Consultation: Guide clients on destinations, travel modes, dates, and accommodations based on their needs.
- Customer Satisfaction: Ensure client satisfaction and foster long-term relationships through excellent service.
- Sales Facilitation: Leverage industry insights to close deals and enhance customer experiences.
- Professional Development: Participate in training and networking to expand your skills.
Requirements
To qualify, applicants should have:
- Must have at least 3 months of BPO or call center experience. Or a graduate of Toursim, Aviation, or other related courses.
- Advanced/Native level of English (Reading, Writing, and Speaking).
- Advanced level of PC knowledge.
- Prior experience in Travel/Sales industries will be a weighted advantage.
- Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.
Work Schedule and Location:
- Onsite Work: Applicants must be available to work onsite at our BGC location in Taguig City.
- Flexible Shifts: Five working days per week with two days off.
Dyninno Careers 2024 | Top Call Center Jobs in BGC
Looking for career opportunities in one of the top call centers in BGC? Dyninno is a global group of companies dedicated to creating exceptional experiences in travel, finance, entertainment, and technology across 50 countries. Established in 2004 by Alex Weinstein, Dyninno has grown into a dynamic, innovation-driven company with over 5,100 talented professionals worldwide, including a strong team here in Manila (BGC).
Join the Dyninno Manila Family
At Dyninno Manila, we’re more than just a BPO or call center. With a hip office in BGC, Taguig City and nearly 300 employees, we’re a close-knit community that values every team member. Our vibrant work culture encourages innovation and supports professional growth, making Dyninno one of the top choices for call center jobs in BGC.