Travel Sales Supervisor

The Sales Supervisor’s priority is to coach and develop front-line agents to service our new and existing customers by providing a world-class customer experience driving increased revenue. The position requires a high level of salesmanship skills, communication, excellent customer service & leadership skills. A strong demonstration of knowledge to skill transfer shaping our Travel Consultants into high-performing, effective, and motivated individuals being involved in the on boarding process, creating continuous learning plans & consistent performance reviews & feedback.

Responsibilities:

• Lead a team of sales staff to meet or exceed set targets.
• Establish individual goals for each member of the sales team and review progress regularly.
• Provide guidance on best practices in customer service, sales process optimization, and product knowledge.
• Monitor customer satisfaction levels to identify areas for improvement.
• Analyze data to identify opportunities for increased efficiency or improved results.
• Monitor customer trends and develop strategies to increase market share.
• Develop policies and procedures to ensure regulatory compliance.
• Train new staff in company policies, products, and services.

Requirements:

• At least 2 years of sales experience and previous supervisory experience in a call center environment.
• Highly proficient in creating comprehensive plans that lead to sales success.
• Flexible and thrive in a fast-paced, rapidly expanding environment.
• Goal-oriented, having sustained energy and determination in exceeding goals & targets.
• Possess strong analytical and critical thinking skills.
• Background in a Travel Account is preferred; GDS knowledge is an advantage (not required).

Compensation:

• Performance-based incentive.
• Earn your salary while in training.

HR Manager Cebu – Night Shift

• Advance technical skills in using MS Office Programs, with emphasis on Excel for report collation and data analysis.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Perform difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Requirements:

• Graduate of any Bachelor’s Degree.
• At least 8 years working experience in the Human Resources in a Generalist function with focus on Employee Relations, Discipline, and Performance Management.
• Good English communication skills.
• Exposure in the BPO industry, preferred.
• Must be flexible with schedules and willing to work on a night shift and/or weekends as business requires.

Compensation:

• Market competitive package.

Inbound Travel Sales Representative

A sales support agent is responsible for providing customer service to the company’s clients with existing reservations, assisting the sales department with technical GDS procedures, and working on customer preferences and company interests. The Agent will be involved in and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to processes such as ticket issuance, exchange procedures, refund procedures, name corrections, and flight reinstatements, among others.

 Responsibilities:

• Processing new clients’ inquiries – Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations. 
• Following-up – Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills. 
• Facilitating deals/sales – Supporting the process for clients with professional insight and expertise. 
• Developing – Growing professional level via attending various training and seminars. 
• Networking – Supporting existing and exploring new contacts in order to maintain a stable evolving clients’ database. 
• Planning trips – Engage with other agents to find and deliver the best solutions to clients in a designated GDS (Global Distribution System) software. 

Requirements:

• Advanced/Native level of English (Reading, Writing, and Speaking). 
• Impeccable Communication and Customer Service skills.  
• Advanced level of PC knowledge. 
• Hands-on experience with GDS System is an advantage. 
• Prior experience in Travel/Sales industries will be a weighted advantage. 
• Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives. 

Compensation:

• Unmatched, market-leading incentives scheme (Produce more = Earn more, NO LIMITS. Earn 6 digits in incentives per month). 
• Paid Communication and Customer service skills training provided by our team of international Travel Professionals. 
• Non-stop ongoing training led by our in-house Travel Gurus. 
• Professional and fun work environment. 
• Paid time offs, training, transportation, and meal allowances. 
• Extensive Benefits & Bonuses program. 
• Guaranteed development. 
• Monthly engagement events. 
• Participation in global projects for interested professionals. 
• Class A* office in Cebu.