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Training Manager

Our friendly, energetic and ambitious team is currently looking for a key member, Cebu Training Manager (Senior Level), to play an integral part in the development of our existing facility and to set a new benchmark on the market.  

DYNINNO Philippines is a part of an international DYNINNO Group of companies, that has active facilities in India, Colombia, Egypt, Latvia, and Moldova. We are using cutting-edge technologies to excel in our Data Processing, FinTech, and IT business divisions. DYNINNO Philippines has started its operations in the Philippines in 2012 and has rapidly grown to 1500 employees across locations in Manila and Cebu with plans to grow our team to over 2000 employees in 2023. 

Our associates are the driving force of our business. We coach our employees in the latest Sales and Customer Service techniques and teach them how to use our unique tools that make us leaders in the industry. 

As the Training Manager you will be responsible for providing direction and expertise in the areas of training and development, and overall organizational learning. This individual is responsible for identifying the training needs of the workforce, and for developing, implementing, and evaluating training and development programs that support overall business strategy. 

Responsibilities:

  • Develop and implement training programs in support of the strategic plan including Basic Training, Leadership, and other training subjects as required.
  • Provide expertise in training and development design and delivery by completing needs analysis activities, developing learning objectives, overall course content, exercises, supports, manuals and learning aids and evaluation tools, including online training.
  • Partner with Operations in identifying training needs and research/recommends training and development programs and activities that are in-line with the overall needs.
  • Develop and deliver high-quality staff training and development programs to employees based on generally accepted principles of adult learning.
  • Responsible and accountable for implementing measurement tools and processes ensuring participant and department feedback is documented and evaluated.
  • Maintain accurate and detailed training records and provide participants with feedback opportunities.
  • Manage the Organization Development Program or System and ensure end users are trained, and information is tracked accurately and updated.
  • Promote teamwork, cooperation, and effective communication within the Training & Development Group and Company.
  • Maintain up-to-date knowledge of best practices and industry trends as it relates to areas of responsibility.
  • Perform other duties to support the human resources team and other areas aligned with areas of responsibility.

Short-term goals: 

  • To get familiar with the structure and workflow of the Company.
  • To take over the Company’s current Training and Development Team in Cebu location.
  • In close collaboration with our Global Training team, to set up the standards, guidelines, and processes for continuous development.

Requirements: 

  • Excellent communication skills.
  • Organizational Development background is a must.
  • Preferably background and experience in Digital Marketing is an advantage.
  • Experience in leading a team of Trainers/L&D Specialists.
  • Preferred degree in Education, Business Management, or any related field.
  • At least 5 years of experience in Training & Development.
  • At least 3 years of experience in Coaching, Team Leadership and/or Quality Analysis.

Corporate Lawyer

As a Corporate Lawyer, you will handle the company’s legal matters, focusing on contract management, compliance, and business regulations. The role includes advising on corporate governance, working with local authorities, and ensuring the company meets all legal requirements, such as securing work permits, managing migration issues, and obtaining licenses for financial activities. The Corporate Lawyer will also support the company’s growth by providing legal guidance on day-to-day operations and transactions. 

 

Responsibilities 

  • Providing legal advice. You will offer expert advice on various legal matters, including corporate governance, contracts, employment law, intellectual property rights, compliance issues, work permit procedures, and more. Your goal is to ensure that all business activities are conducted in accordance with applicable laws. 
  • Inter-department work. You will work closely with other departments to ensure proper administrative and legal support. 
  • Drafting and reviewing contracts. You will be responsible for drafting legally sound contracts, such as partnership agreements, employments contracts, vendor agreements, non-disclosure agreements (NDAs) etc., while also reviewing existing contracts to identify any potential risks or areas of improvement. 
  • Compliance management. It will be your duty to stay up to date with changes in laws and regulations that may impact the company’s operations. You will develop a compliance program tailored to the organization’s needs and always ensure adherence to relevant laws. You must also be familiar with GDPR Law. 
  • Litigation support. In case of any legal disputes or litigation matters involving the company, you will work closely with external counsel or represent the organization directly in court proceedings, if necessary. This responsibility includes conducting research on relevant case law precedents and preparing necessary documentation for court appearances. 
  • Risk assessment. As a Corporate Lawyer or Legal Advisor, you must proactively identify potential legal risks faced by the company through thorough analysis of business practices. This includes conducting risk assessments related to new projects/initiatives undertaken by the organization. 
  • Global Office Coordination. Collaborate with global legal team. Communication with layers of the Dyninno Group. 

 

Qualifications 

  • Proven experience in corporate law with strong focus on contract management, including drafting, reviewing, negotiating, and enforcing commercial contracts, ensuring compliance with local and international regulations. 
  • Previous experience working in international corporations/groups. 
  • Extensive knowledge and hands-on experience in managing the full lifecycle of corporate contracts. Adept at handling complex agreements, identifying risks, and mitigating potential legal liabilities to protect company interests. 
  • In-depth understanding of immigration laws, with direct experience advising on and securing work permits and visas for employees, including both temporary and permanent solutions. 
  • Skilled in ensuring that companies comply with industry-specific regulations, particularly in financial activities, and obtaining and maintaining licenses required for operations in various jurisdictions. 
  • Strong background in liaising with local governmental bodies and regulatory agencies, ensuring effective communication and addressing compliance needs. Proven track record in managing interactions with authorities across sectors such as taxation, employment law, and environmental regulations 
  • Proven knowledge of data protection regulations such as GDPR; experience in advising on legal compliance, contracts, and risk management related to data privacy. 
  • Good communication, leadership, and collaboration skills. Strong negotiation skills and ability to manage complex processes. 
  • Fluent English skills. 

 

Compensation 

  • Competitive salary, in line with current market standards. 
  • Hands-on experience with industry-defining innovative trends. 
  • Training and education provided by the company in line with the company’s policy and schedules. 
  • International and multicultural experience. 
  • Engagement with an international group of companies with over 20 years of experience. 
  • Modern office with all facilities and relaxation areas. 
  • Company-standard laptop and IT devices. 

Training Manager

Our friendly, energetic and ambitious team is currently looking for a key member, Training and Development Manager (Senior Level), to play an integral part in the development of our existing facility and to set a new benchmark on the market.

The Training & Development Manager provides direction and expertise in the areas of training and development, and overall organizational learning. This individual is responsible for identifying the training needs of the workforce, and for developing, implementing, and evaluating training and development programs that support overall business strategy.

 

Responsibilities

  • Develop and implement training programs in support of the strategic plan including Basic Training, Leadership, and other training subjects as required.
  • Provide expertise in training and development design and delivery by completing needs analysis activities, developing learning objectives, overall course content, exercises, supports, manuals and learning aids and evaluation tools, including online training.
  • Partner with Operations in identifying training needs and researches/recommends training and development programs and activities that are in-line with the overall needs.
  • Develop and deliver high-quality staff training and development programs to employees based on generally accepted principles of adult learning.
  • Responsible and accountable for implementing measurement tools and processes ensuring participant and department feedback is documented and evaluated.
  • Maintain accurate and detailed training records and provide participants with feedback opportunities.
  • Manage the Organization Development Program or System and ensure end users are trained and information is tracked accurately and updated.
  • Promote teamwork, cooperation, and effective communication within the Training & Development Group and Company.
  • Maintain up-to-date knowledge of best practices and industry trends as it relates to areas of responsibility.
  • Perform other duties to support the human resources team and other areas aligned with areas of responsibility.

 

Requirements

  • Excellent communication skills
  • Organizational Development background is a must
  • Preferably background and experience in Digital Marketing is an advantage
  • Experience in leading a team of Trainers/L&D Specialists.
  • Preferred degree in Education, Business Management, or any related field.
  • At least 5 years of experience in Training & Development.
  • At least 3 years of experience in Coaching, Team Leadership and/or Quality Analysis

 

Compensation

  • Competitive compensation package based on demonstrated experience;
  • Engagement with a major international group;
  • Hands-on experience with industry-defining innovative trends;
  • Guaranteed growth for interested individuals;
  • International and multicultural experience;
  • Unlimited professional development;
  • Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in IT Park Cebu City.

Travel Sales Agent

TRAVEL SALES AGENT FOR A CALL CENTER IN CEBU CITY 

   

Why Choose Dyninno Cebu? 

  • Earn unlimited monthly incentives with our industry-leading performance-based scheme.
  • Get paid while in training for Communication and Customer service  
  • Paid time offs, training, transportation, and meal allowances. 
  • Extensive Benefits & Bonuses program. 
  • Guaranteed learning and career development. 
  • Professional and fun work environment with monthly engagement events and activities. 
  • Participation in global projects for interested professionals. 
  • Class A office in IT Park, Cebu. 

 

Responsibilities 

Dyninno Cebu is seeking driven professionals for the role of Travel Sales Consultant. This position offers exciting responsibilities, including: 

  • Client Consultation: Guide clients on destinations, travel modes, dates, and accommodations based on their needs. 
  • Customer Satisfaction: Ensure client satisfaction and foster long-term relationships through excellent service. 
  • Sales Facilitation: Leverage industry insights to close deals and enhance customer experiences. 
  • Professional Development: Participate in training and networking to expand your skills. 

Requirements

To qualify, applicants should have: 

  • Must have at least 6months of BPO or call center experience. 
  • Advanced/Native level of English (Reading, Writing, and Speaking). 
  • Advanced level of PC knowledge. 
  • Prior experience in Travel/Sales industries will be a weighted advantage. 
  • Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Work Schedule and Location: 

  • Onsite Work: Applicants must be available to work onsite at our IT Park location in Cebu City. 
  • Flexible Shifts: Five working days per week with two days off. 

 

Dyninno Careers 2024 | Top Call Center Jobs in Cebu

Looking for career opportunities in one of the top call centers in Cebu? Dyninno is a global group of companies dedicated to creating exceptional experiences in travel, finance, entertainment, and technology across 50 countries. Established in 2004 by Alex Weinstein, Dyninno has grown into a dynamic, innovation-driven company with over 5,100 talented professionals worldwide, including a strong team here in Cebu.

 

Join the Dyninno Cebu Family 

At Dyninno Cebu, we’re more than just a BPO or call center. With three offices in Cebu City and nearly 1,200 employees, we’re a close-knit community that values every team member. Our vibrant work culture encourages innovation and supports professional growth, making Dyninno one of the top choices for call center jobs in Cebu.