Cairo Archives - Trevolution

Respond promptly to customer inquiries, orders (such as refunds or exchange) and according to company’s rules and regulations.
Suggest solutions when a service malfunctions.
Let customers or clients know about additional services.
Suggest ways to improve the efficiency of the customer service process.
Regularly follow-up on the cases he/she has taken and provide the client with all the information along the way.
Escalate queries and log complaints to the systems if needed.
Keep records of the customer’s calls and communications.
Communicate and coordinate with different departments efficiently as necessary.
Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
Review the actions taken to ensure that it’s being taken according to airlines rules/procedures as well as agency’s policies.
Communicate with the airlines/suppliers to get the needed waivers when needed.
Handle any cases assigned by the Team Leader / Supervisor / Manager
Ensure customer satisfaction and provide professional customer support.

Identifying, and reporting compliance issues, irregularities, and violations of employees regarding Work Schedule
Working closely with the Quality Assurance department and higher management to enforce the penalty system across different departments based on Schedule, COC, and COE violations
Tracking, Documenting and Maintaining records of compliance activities and penalties
Preparing and filing monthly, quarterly, and annual compliance reports to the management
Helping management in Developing, implementing, and maintaining internal compliance policies and procedures in accordance with the company’s goals and objectives
Supporting various departments by collecting and reporting internal compliance data
Daily Reporting of all the day actions and team compliance to the attendance
Update and maintain attendance information in the Workforce Management System used by the company.
Maintain running report of attendance incidents.

Bachelor’s degree in any related field.
At least two years of experience as a compliance, quality assurance, schedule management or similar.
Exceptional analytical, investigative, Critical Thinking, and organizational skills.
Excellent interpersonal and verbal and written communication skills.
Documenting and reporting skills.
Proficiency in MS Office.
Excellent English.

Engaging with new traveling customers – Cooperating with incoming clients to determine their needs and consulting them on an appropriate destination, methods of transportation, travel dates, costs, and accommodations.
Providing exceptional Customer Service – Making sure clients are thrilled with our services from start to finish, no matter what it takes.
Facilitating the tailored travel deal – Supporting the process for clients with timely professional insight and expertise.
Developing Travel and Customer service skills – Improving the professional level by attending various training events and workshops.
Networking with colleagues and customers – Supporting existing and exploring new contacts in order to maintain a steadily evolving clients database.

Advanced/Native level of English (Reading, Writing, and Speaking).
Impeccable Communication and Customer Service skills.
Advanced level of PC knowledge.
Hands-on experience with the GDS System is considered an advantage.
Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.