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HR Business Partner

Responsibilities:

  • Plan and design onboarding and induction programs to ensure that new hires experience a smooth onboarding to their roles and get a warm welcome. 
  • Develop and maintain HR policies and procedures as required; ensuring compliance with local & international regulations and standards. 
  • Partner with senior business managers to develop and implement Employee Relations and Engagement best practices and programs. 
  • Provide insights on market trends and opportunities to enhance employee experience. 
  • Handle employee complaints, managing grievance and disciplinary procedures; in addition to facilitating counseling in conjunction with other stakeholders. 
  • Investigate and resolve complex or critical employee relations issues in a timely and effective manner. 
  • Collate and analyze employee feedback across all levels on a regular basis and develop recommendations and strategies to generate more positive outcomes. 
  • Assist with the development and implementation of diversity, equity and inclusion programs 
  • Serve as the point of contact on fundamental HR issues and questions 
  • Maintain and execute employee reward and recognition programs 
  • Support in running the operational cycle of the annual performance management system to ensure that the process is adhered to all levels as per the HR policies and procedures. 
  • Show leadership and an attitude that will take the recruiting team to another level.
  • Take initiative in implementing all facets of HR functions, including, but not limited to: HR Branding, Onboarding, Adaptation. 
  • Create and sustain an atmosphere of collaboration, personal growth and initiative. 
  • Report to the HR Director and provide decision support through HR metrics.

Requirements:

  • Bachelor’s degree in business, human resources, or a related field, additional HR education and certification will be a plus.
  • Minimum 8 years of HR experience, 3 years of which in a similar HR role; in a BPO industry.
  • Demonstrable experience in developing and executing programs that measurably impact positive employee relations
  • High proficiency in English  (oral and written).
  • Proficient in MS Office; knowledge of SAP Success Factor is a plus.
  • Flexibility to work night shifts from 5:00 pm till 2:00 am
  • High sense of ownership, customer orientation and adaptive to change.
  • Strong Business Acumen.
  • Outstanding organizational and time-management abilities.
  • Excellent communication and influencing skills; with the ability to build rapport at all levels
  • Ability to think “out-of-the-box” with proven business cases.
  • Strategic mindset.
  • Pro activeness and responsibility.
  • Strong problem-solving skills.

Compensation:

very attractive package. 

Facilities Specialist

Responsibilities:

    • Oversee and support all administrative duties in the office and ensure that the office is operating smoothly and efficiently.  
    • Maintain implementing office policies and procedures, while streamlining office operations. 
    • Organize meetings and MOMs. 
    • Booking transport and accommodation. 
    • Handle correspondence for external providers and government entities on behalf of Administrative Director.  
    • Supervise the work of Administrative Staff including housekeeping and receptionists. 
    • Liaise with clients, agencies, vendors and suppliers. 
    • Deal with correspondence, complaints and queries internally and externally .  
    • Manage office supplies and equipment inventory.
    • Place office supplies orders as necessary.
    • Keep updated records of office expenses and costs.
    • Attend meetings on behalf of Administrative Director.
    • Perform receptionist duties: receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

Requirements:

    • Bachelor’s degree in business administration, communications, or a related field 
    • 4-6 years of work experience in an administrative/office management role 
    • Must have exceptional attention to detail 
    • Strong organizational and time management skills, and ability to prioritize 
    • Must be a self-starter and driven 
    • Ability to be resourceful and proactive when issues arise 
    • Excellent communication and interpersonal skills 
    • Strong problem-solving skills and analytical abilities 
    • Proficiency in English and Arabic (oral and written) 
    • Must be proficient with Microsoft Office and Google products 

Compensation:

Very attractive package.

Travel Consultant – Fluent English Speakers

Responsibilities:

  • Engaging with new traveling customers – Cooperating with incoming clients to determine their needs and consulting them on an appropriate destination, methods of transportation, travel dates, costs, and accommodations.
  • Providing exceptional Customer Service – Making sure clients are thrilled with our services from start to finish, no matter what it takes.
  • Facilitating the tailored travel deal – Supporting the process for clients with timely professional insight and expertise.
  • Developing Travel and Customer service skills – Improving the professional level by attending various training events and workshops.
  • Networking with colleagues and customers – Supporting existing and exploring new contacts in order to maintain a steadily evolving clients database.

Requirements:

  • Advanced/Native level of English (Reading, Writing, and Speaking).
  • Impeccable Communication and Customer Service skills.
  • Advanced level of PC knowledge.
  • Hands-on experience with the GDS System is considered an advantage.
  • Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Compensation:

  • EGP 8000 Net salary + Unlimited Bonus paid in USD.