Cairo Archives - Trevolution

Personnel and Payroll Manager

Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.
Our Dyninno Egypt family has over 400 Travel Agents and Support Specialists passionate about making travel dreams come true. And that’s not all – we’re planning to expand to 650 by the end of 2023. That’s right – we’re on a mission to evolve the travel industry!

But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development.  We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk – we walk the walk! So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!

Responsibilities:

Responsible for all Personnel activities and dealing with government authorities.
Develop and maintain Personnel policy and procedure; in addition to introducing a continuous improvement to the Personnel workflow process.
Manage all new hires-related procedures and documents completion; e.g issuing employment contracts, processing social insurance forms and labor letters, opening bank accounts, and issuing ID cards.
Create and maintain employee personnel files in adherence to the labor office requirements.
Ensure employee information and changes in employment status are up to date in the HR internal system (SAP Success Factor).
Administer all contract renewals and termination procedures.
Ensure the documentation of all related actions such as penalties, deductions, transfers, promotions, etc.
Administer benefits programs such as health insurance programs, social insurance, and other benefits.
Control the vacation system and track the vacation balance of all employees; take necessary actions accordingly.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, attrition, absenteeism rates, etc.
Stay up-to-date and comply with changes in labor legislation and social insurance.
Respond to employees’ requests; including issuing documents/letters such as HR letters, experience letters, etc.
Ensures accurate and timely processing of payroll monthly updates and transactions; including new hires, terminations, deductions, allowance, etc.
Show leadership and an attitude that will take the Personnel team to another level.
Create and sustain an atmosphere of collaboration, personal growth, and initiative.
Report to the HR Director and provide decision support through HR metrics.
Performs other duties as assigned.

Requirements:

Bachelor’s degree in Accounting, Business Administration, Human Resources, or a related field is required.
Minimum 8 years of HR experience, 3 years of which in a similar HR role; preferably in a BPO industry.
Proficiency in English and Arabic (oral and written).
Proficient in MS Office; knowledge of SAP Success Factor is a plus.
Solid understanding of labor laws and disciplinary procedures.
Strong knowledge of tax, wage laws, and payroll procedures.
High sense of ownership and customer orientation.
Outstanding organizational and time-management abilities
Good communication and interpersonal skills.
Strong attention to detail and problem-solving skills.

Compensation:

Very competitive package.

Quality Assurance Specialist

Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.

Our Dyninno Egypt family has over 400 Travel Agents and Support Specialists passionate about making travel dreams come true. And that’s not all – we’re planning to expand to 650 by the end of 2023. That’s right – we’re on a mission to evolve the travel industry!

But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development. We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk – we walk the walk!  So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!

Responsibilities:

Assist in optimizing business/agents’ productivity and performance through QA initiatives and programs.
Streamline QA processes and workflow which includes calls screening and workflow Audit of Agents.
Organize and conduct one-to-one coaching sessions with agents to increase performance and promote a work-friendly atmosphere.
Achieve operational efficiency through the utilization of QA resources to boost business potential/revenue.
Ensure sustainability/business continuity through proactive measures in loss prevention and productivity/performance/attendance control.
Partner and coordinate with supervisors and Operation Manager to ensure alignment for any major decisions and actions in specific cases.
Communicate and report changes in the operations and business targets.
Translate AR calls to EN as per the global office request.
Prepare QA reports.
Provide feedback to agents about any quality issues noticed.
Perform other tasks as assigned.

Requirements:

1-3 years in a BPO/Customer service position.
Fluent English.
Must possess effective verbal and written communication skills.
Good presentation and interpersonal skills.
Excellent organizational and planning skills.
Strong attention to detail, and superior listening skills.

Compensation:

Very competitive package.

Trainer (BPO Industry)

Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.

But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development. We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk we walk the walk! So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!

Responsibilities:

Conduct training sessions for new recruits by delivering the training content as per the company’s standards.
Conduct soft skills training sessions for new recruits during their onboarding program by delivering the training content as per the company’s standards.
Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations, etc) to identify the area of improvement and provide a coaching plan to employees.
Coach call center agents on the GDS system.
Organize and conduct ongoing/advanced training sessions for existing employees as part of their coaching plan.
Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies, etc.
Take part in the recruitment and training process as per the request of internal stakeholders.
Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
Work closely with Support Senior Manager to create training and development programs for supervisors and team leaders.

Requirements:

Fluent English Speaker.
Experience in Sales/Customer Service BPO is preferable.
Experience with GDS is a plus.
Excellent Organizational skills.
Solid communication and presentation abilities.
Additional certification in training is a plus.

Compensation:

Very competitive package.

Customer Service Agent – Fluent English Speakers

Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.

But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development. We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk – we walk the walk! So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!

Responsibilities:

Maintaining a positive and professional attitude toward customers at all times.
Responding promptly to customer inquiries and according to company’s rules and regulations.
Handling customer requests through different channels and tools.
Acknowledging and resolving customer complaints.
Using the provided to keep records of the customer’s interactions and communications.
Communicating and coordinating with different departments efficiently as necessary.
Providing feedback on the efficiency of the customer service process.
Solve the customer’s problems in the most efficient and professional way, keeping into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
Ensure that the actions taken are being taken according to airlines rules/procedures as well as agency’s policies.
Ensure maximum revenue generation for the company from each transaction.
Ensure customer satisfaction and provide professional customer support.
Comply with the requirements of the department, including presence on the floor, breaks, dress codes, compliance rules.
Participate in the shift’s rotation, per the scheme provided by the manager.
Regularly follow-up on the cases he/she has taken, and provide the client with all the information along the way.
Communicate with the airlines/suppliers to get the needed waivers if applicable.
Action cases assigned by the Team Leader / Supervisor / Manager.

Requirements:

Bachelor degree, general education degree, or equivalent. (Must)
Ability to manage stressed or desperate customers or upset. (preferable)
Professional computer users or have an acceptable typing speed. (Must)
Experience working as customer support in travel industry. (preferable)
Fluent English speaker is a must.
GDS experience is preferable, (Amadeus, Galileo).
Shift flexibility. (preferable)
Good team-player. (preferable)
Receptive to feedback. (preferable)

Compensation:

EGP 7,000 net salary + KPIs.

Senior Trainer

Welcome to Dyninno Egypt, where we blend our love for travel and innovation to create something truly amazing!
As part of the global Dyninno Group, we’re a bunch of over 5,400 multicultural professionals spread across 50+ countries, with our roots firmly planted in industries like travel, finance, entertainment, and technology.
Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.

But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development. We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk – we walk the walk! So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!

Responsibilities:

Conduct training sessions for new recruits by delivering the training content as per the company’s standards.
Conduct soft skills training sessions for new recruits during their onboarding program by delivering the training content as per the company’s standards.
Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations, etc) to identify the area of improvement and provide a coaching plan to employees.
Coach call center agents on the GDS system.
Organize and conduct ongoing/advanced training sessions for existing employees as part of their coaching plan.
Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies, etc.
Take part in the recruitment and training process as per the request of internal stakeholders.
Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
Work closely with Support Senior Manager to create training and development programs for supervisors and team leaders.

Requirements:

Fluent English Speaker.
Minimum 5 years experience as Trainer.
Experience in Sales/Customer Service BPO is preferable.
Experience with GDS is a plus.
Excellent Organizational skills.
Solid communication and presentation abilities.
Additional certification in training is a plus.

Compensation:

Very competitive package.

Talent Acquisition Specialist

Welcome to Dyninno Egypt, where we blend our love for travel and innovation to create something truly amazing!
As part of the global Dyninno Group, we’re a bunch of over 5400 multicultural professionals spread across 50+ countries, with our roots firmly planted in industries like travel, finance, entertainment, and technology.
Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.
Our Dyninno Egypt family has over 400 Travel Agents and Support Specialists passionate about making travel dreams come true. And that’s not all – we’re planning to expand to 650 by the end of 2023. That’s right – we’re on a mission to evolve the travel industry!
But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development. We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk – we walk the walk! So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!

Responsibilities:

Create job postings on company’s careers page, social media, job boards and internally.
Source potential candidates from various online channels, e.g. social media and professional platforms.
Screen incoming resumes and application forms.
Schedule and conduct initial screening telephone interviews and/or face-to-face interviews.
Provide shortlists of qualified candidates to hiring managers and coordinate with them for interviews with prospective applicants.
Administer professional tests to prospective applicants.
Conduct background and reference checks.
Send job offer emails and answer queries about compensation and benefits.
Ensure proper on-boarding for new hires and the necessary paperwork is completed promptly and accurately.
Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process.
Maintain a database of potential candidates for future job openings.
Create and monitor key HR metrics and reports, including time to fill, time to hire and source of hire.
Participate in job fairs and host in-house recruitment events.
Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most appropriate way.
Provide support to the full spectrum of HR functions as assigned.

Requirements:

BSc in Human Resources Management, or relevant field.
Proven work experience as a Talent Acquisition, at least 1 year of experience in mass hiring.
Experience in the BPO industry is a plus.
C1 English Level is a must.
Strong communication skills, both written and verbal.
Proficient in Microsoft Office.
Ability to multitask and meet timelines on deliverable; ability to work in a high-velocity environment.
Organize and attend job fairs and recruitment events.
Analytical skills.

Compensation:

Very competitive package

Travel Consultant – English Speaker

Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.

But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development. We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential. We don’t just talk the talk – we walk the walk! So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!

Responsibilities:

Engaging with new traveling customers – Cooperating with incoming clients to determine their needs and consulting them on an appropriate destination, methods of transportation, travel dates, costs, and accommodations.
Providing exceptional Customer Service – Making sure clients are thrilled with our services from start to finish, no matter what it takes.
Facilitating the tailored travel deal – Supporting the process for clients with timely professional insight and expertise.
Developing Travel and Customer service skills – Improving the professional level by attending various training events and workshops.
Networking with colleagues and customers – Supporting existing and exploring new contacts in order to maintain a steadily evolving clients database.

Requirements:

Advanced/Native level of English (Reading, Writing, and Speaking).
Impeccable Communication and Customer Service skills.
Advanced level of PC knowledge.
Hands-on experience with the GDS System is considered an advantage.
Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Compensation:

EGP 5,500 Net salary + Unlimited commissions paid in USD rates.